Contact information

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Work experience

Policy and Copyright Specialst

from 09.2025 to 05.2026 (9 months)
Yoola, Дистанційно (Маркетинг, реклама, PR)

- Review and enforce YouTube policies and copyright guidelines across partner channels
- Handle copyright claims, Content ID disputes, and takedown requests
- Assess risks related to copyright infringement, reused content, and policy violations
- Advise creators and partners on compliance with YouTube monetization, copyright,
and community guidelines
- Communicate with YouTube representatives regarding policy enforcement,
escalations, and edge cases
- Support dispute resolution processes between rights holders and content creator

YouTube Producer

from 02.2025 to now (1 year 6 months)
NDA Recruitment, Дистанційно (Пошук персоналу, HR)

- Oversee video production quality across editors and designers to ensure consistent visual and narrative standards
- Analyze channel performance metrics and optimize content strategy based on data
insights
- Ensure accuracy and effectiveness of YouTube SEO (titles, descriptions, tags,
thumbnails)
- Maintain content quality control aligned with platform algorithms and audience retention goals

Influencer manager

from 09.2024 to 04.2025 (8 months)
Yoola, Дистанційно (IT)

Communicated with content creators of all sizes, from small channels to creators with millions of subscribers.
Provided guidance on YouTube policies, community guidelines, and platform-related questions.
Assisted creators with content growth, channel optimization, and best practices.
Helped resolve monetization issues, channel restrictions, and policy-related cases.
Provided technical support with streaming software, recording tools, and live broadcast setup.
Worked with both fiat and cryptocurrency payment systems.

Video Editor

from 09.2024 to 09.2025 (1 year)
NDA, Дистанційно (IT)

Managed the full production pipeline for children's entertainment content on YouTube.
Edited raw video footage and built the final video structure and timeline.
Created complete audio design from scratch, including sound effects, background music, and audio synchronization.
Managed copyright-related issues and ensured compliance with YouTube copyright policies.
Designed thumbnails and prepared visual assets for video publication.

Customer Support KYC/AML Specialist

from 01.2022 to 11.2024 (2 years 11 months)
DMarket, Дистанційно (IT)

Provided customer support via live chat and email.
Performed KYC/AML document verification, identifying inconsistencies, forged documents, and potential fraud.
Escalated complex technical issues to the development team for further investigation and resolution.

Account Manager

from 01.2021 to 12.2022 (2 years)
GamingTec, Київ (IT)

Worked with various payment systems and cryptocurrencies.
Provided partner support, assisting casino brands with operational questions and resolving issues.
Participated in monthly meetings with company management to review completed tasks and discuss ongoing projects.
Provided technical support and basic troubleshooting related to platform operations.
Added new games from various gaming providers and communicated with provider support teams to verify the legitimacy of suspicious player sessions.

Quality Assurance Specialist

from 01.2019 to 12.2021 (3 years)
Genesis, ІТ-компанія, Київ (IT)

Monitored and evaluated the performance of Customer Support agents.
Reviewed calls and chat conversations to identify quality issues and areas for improvement.
Conducted one-on-one meetings with team members to discuss performance, provide feedback, and improve QA and KPI results.
Analyzed QA and KPI metrics to monitor team performance and identify improvement opportunities.
Delivered onboarding training and mentoring for new Customer Support agents.

Customer Support Representative

from 01.2019 to 12.2020 (2 years)
Genesis, ІТ-компанія, Київ (IT)

Provided customer support via live chat, email, and phone.
Made decisions on compensation for issues related to platform performance and service disruptions.
Worked closely with Risk, Payments, and Retention teams to resolve customer and operational issues.
Escalated complex technical issues to the Level 2 Support team for further investigation and resolution.

Education

Горлівський інститут іноземних мов

Англійська філологія, Бахмут
Higher, from 2017 to 2022 (5 years)

Knowledge and skills

• Цілеспрямованість
• Комунікабельність
• Photoshop
• DaVinci Resolve
• Adobe Premiere Pro
• Проведення тренінгів
• Уміння швидко засвоювати нову інформацію
• Управлінські навички
• Уміння аналізувати
• Jira
• Zendesk
• Casino
• Gambling

Language proficiencies

• Ukrainian — advanced
• English — above average