Вікторія

Viktoriia Kaliukh

Date of birthday : 09.01.1998
Place of birthday: Ukraine
Place of residence: Poltava
Mobile: [open contact info](look above in the "contact info" section)
E-mail: [open contact info](look above in the "contact info" section)
Education:

September 2013-June 2016, Poltava Commercial Technical School, Poltava, Faculty of Commodity Studies and Commercial Activity, junior specialist (distance learning).
September 2016-June 2018 Poltava State Agrarian Academy, accounting and taxation specialty, bachelor's degree in accounting and taxation (part-time study).

Experience:

May 2016 - July 2016, Poltava, jewelry store, seller-consultant,
July 2016 - February 2018 deputy store manager.
Functional duties:
1. consulting clients according to service standards,
2. performing administrative tasks of the store
3. organization of team work
4. work with objection
5. quality control of staff performance.

March 2018 - July 2020 "Nova Poshta" LLC, data processing specialist, Poltava
Functional duties:
1. Processing of incoming and outgoing calls
2. Mail processing
3. Solving customer problems
4. Work with complaints
5. Work with objections
6. Resolution of conflict situations
6. Work with individuals and organizations.

From January 2023 to August 2023, I worked at the Deutsche Welthungerhilfe e. V. as an enumerator
Duties:
Conducting over the phone verification calls.
Conducting over the phone PDM calls.
Conducting over the phone registration for MPCA project participants.

From September 2023 to June 2026, I worked at the Deutsche Welthungerhilfe e. V. as an assistant for monitoring, evaluation, accounting, and professional development.
Duties:
Conducting phone verification calls,
Conducting over the phone PDM calls,
Coordinating enumerators,
Working with the database (data cleaning, data analysis)
Preparing for reporting, writing reports,
Conducting monitoring visits
Calculation of Project Indicators
Supporting the officer and manager

Professional skills:
- Confident computer user;
- Confident use of Excel and Word;
- Data quality assurance
- Data protection and compliance with privacy policies
- interaction with people;
- customer orientation;
- stress resistance;
-communication;
- I quickly learn new things;

Language knowledge:
- Ukrainian - fluent;
- Russian - fluent;
- English - Elementary (A2).