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Chat manager
- Considering positions:
- Chat manager, Спеціаліст підтримки користувачів, Менеджер з підтримки клієнтів, Спеціаліст з маркування даних
- City of residence:
- Boryspil
- Ready to work:
- Remote
Contact information
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Ivan Kozul
Contact Information
● Current Address: Boryspil, Bilodidivka street, 19 UKRAINE
● Phone: [open contact info ](look above in the "contact info" section) (Ukraine)
● Email: [open contact info ](look above in the "contact info" section)
● Ability to move: Yes
Personal Profile
● Date of Birth: April 19, 2004
● Nationality: Ukrainian
Education
Period Institution Qualification
2023 – 2027 National Technical Student, System Analysis,
University of Ukraine "Igor unfinished
Sikorsky Kyiv Polytechnic
Institute"
2021 – 2022 National Technical Student, Computer Science,
University of Ukraine "Igor stopped
Sikorsky Kyiv Polytechnic
Institute"
2010 – 2021 Boryspil Academical Upper secondary education
Lyceum, Boryspil, Ukraine
Work Experience
● Field Service / Telecommunications Technician | Lantrace (ISP) (2024 – 2025)
○ Execute installation of physical infrastructure, including cabling and patch
panel setup.
○ Provide on-site technical support, ensuring accurate installation of
telecommunications equipment.
○ Configure and maintain ICT equipment and structured cabling systems to
support network reliability.
● Restaurant Worker | McDonald’s (2022 – 2023)
○ Efficiently prepare and cook food items in strict accordance with
established operational standards.
○ Providing efficient customer service in a fast-paced environment.
○ Collaborating with team members to ensure operational standards are
met.
Skills & Qualities
Special Skills
● Computer Literacy: Proficient in Microsoft Office, Google Office Suite.
● Programming languages (on understanding level):
○ C++.
○ Python.
○ HTML, CSS, React, Javascript.
● Another:
○ SQL.
○ Bash/Fish scripting.
○ VirtualBox, VMware, WSL (Windows Subsystem for Linux).
○ SSH.
● Graphic editors:
○ Adobe Photoshop
■ Volunteer, scanlation projects as editor (cleaner, redrawer,
typesetter)
○ Krita
○ Procreate
● Customer Service: Experienced in direct customer interaction and service
delivery.
● Teamwork: Strong ability to work collaboratively within diverse teams.
Personal Qualities
● Positive attitude and empathy for others.
● High level of responsibility for actions.
● Adaptable to new environments and people.
● Quick learner with a strong willingness to develop new skills.
Languages
● Ukrainian: Native
● Russian: Native
● English: Fluent (written and spoken)
Hobbies & Interests
● Linux operating systems, WMs/Tiling managers configurations.
○ Arch, Nixos, Ubuntu, Fedora, Mint, Elementary Os.
○ KDE Plasma, Gnome, Hyprland, Niri, DWM, OpenBox.
● OSINT and Cybersecurity.
● Music (excluding rap).
● Learning new tech.
Contact Information
● Current Address: Boryspil, Bilodidivka street, 19 UKRAINE
● Phone: [
● Email: [
● Ability to move: Yes
Personal Profile
● Date of Birth: April 19, 2004
● Nationality: Ukrainian
Education
Period Institution Qualification
2023 – 2027 National Technical Student, System Analysis,
University of Ukraine "Igor unfinished
Sikorsky Kyiv Polytechnic
Institute"
2021 – 2022 National Technical Student, Computer Science,
University of Ukraine "Igor stopped
Sikorsky Kyiv Polytechnic
Institute"
2010 – 2021 Boryspil Academical Upper secondary education
Lyceum, Boryspil, Ukraine
Work Experience
● Field Service / Telecommunications Technician | Lantrace (ISP) (2024 – 2025)
○ Execute installation of physical infrastructure, including cabling and patch
panel setup.
○ Provide on-site technical support, ensuring accurate installation of
telecommunications equipment.
○ Configure and maintain ICT equipment and structured cabling systems to
support network reliability.
● Restaurant Worker | McDonald’s (2022 – 2023)
○ Efficiently prepare and cook food items in strict accordance with
established operational standards.
○ Providing efficient customer service in a fast-paced environment.
○ Collaborating with team members to ensure operational standards are
met.
Skills & Qualities
Special Skills
● Computer Literacy: Proficient in Microsoft Office, Google Office Suite.
● Programming languages (on understanding level):
○ C++.
○ Python.
○ HTML, CSS, React, Javascript.
● Another:
○ SQL.
○ Bash/Fish scripting.
○ VirtualBox, VMware, WSL (Windows Subsystem for Linux).
○ SSH.
● Graphic editors:
○ Adobe Photoshop
■ Volunteer, scanlation projects as editor (cleaner, redrawer,
typesetter)
○ Krita
○ Procreate
● Customer Service: Experienced in direct customer interaction and service
delivery.
● Teamwork: Strong ability to work collaboratively within diverse teams.
Personal Qualities
● Positive attitude and empathy for others.
● High level of responsibility for actions.
● Adaptable to new environments and people.
● Quick learner with a strong willingness to develop new skills.
Languages
● Ukrainian: Native
● Russian: Native
● English: Fluent (written and spoken)
Hobbies & Interests
● Linux operating systems, WMs/Tiling managers configurations.
○ Arch, Nixos, Ubuntu, Fedora, Mint, Elementary Os.
○ KDE Plasma, Gnome, Hyprland, Niri, DWM, OpenBox.
● OSINT and Cybersecurity.
● Music (excluding rap).
● Learning new tech.
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