Anastasiia

Anastasiia Serafym
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Lviv, Ukraine

Professional Experience
Maxxima (ТОВ Максіма Текстиль)
Account Manager
March 2025 – June 2026 | Ukraine (Remote)
* Managed client relationships after the sale, calculated LTV, CAC.
* Conducted calls to maintain customer engagement and retention and generated additional sales
through upselling
* Collected customer feedback and identified product needs.

Skills: Follow-up Calls, Customer Retention, Feedback Collection, Organization Skills, Upselling

Admitad
Advertiser Relations Manager
June 2024 – January 2025 | Ukraine (Hybrid)

* Managed client relationships in e-commerce, supporting partners and assisting with
program development and reporting.
* Conducted online meetings with clients to improve program performance, resolve
technical issues, and enhance cooperation.
* Analyzed affiliate programs indicators to develop strategies for increasing client
revenue.
* Handled documentation, invoicing, and monitored technical settings of programs.
* Engaged with webmasters, negotiating cooperation terms and collaborations with
top-performing publishers.

Skills: Data Analysis(Grafana), Affiliate Marketing, Excel, Invoicing, Online
Meeting Coordination, Sales, Performance Marketing, Bitrix, Account
Management, Negotiation
Simply Contact
Customer Support Agent
August 2023 – July 2024 | Lviv, Ukraine (Hybrid)
* Communicated effectively with customers in stressful situations through chats and
callbacks.
* Managed a high-volume ticket backlog during peak hours while maintaining
service quality
* Escalated complex cases to relevant internal teams when required. F

Skills: Stress Resistance, Competitiveness, Problem-Solving, First-Line
Support, Client-Oriented Mindset
Agro Practice
Documentation Manager
October 2022 – June 2023 | Lviv, Ukraine (On-Site)
* Prepared employment and internship documents between farmers and clients.
* Filled Visas applications: student and work visas to Denmark and CUAET visas to Canada.
* Managed client tax cards and coordinated all necessary documentation.
Skills: Teamwork, Independent Work, Attention to Detail, Documentation Management,
Microsoft Word, CRM Database, English (B2 / Upper-Intermediate)

Education
Ukrainian Academy of Printing, Lviv
Bachelor of Arts (BA), Design and Applied Arts | September 2021 – June 2025