Катерина

Kateryna Yatsenko
Technical Support Specialist (Chat / Product Support)
Vinnytsia, Ukraine · [open contact info](look above in the "contact info" section) · [open contact info](look above in the "contact info" section) · GitHub · LinkedIn

SUMMARY
Software Engineering graduate with a technical foundation in Android development and UI/UX design, seeking a chat-based
Technical Support role. Comfortable troubleshooting software issues, reading documentation, and explaining technical
concepts in clear, written language. Experience conducting user research and usability testing gives a strong sense of how to
identify a user's real problem and communicate a solution patiently and clearly.

RELEVANT SKILLS
• Written communication: clear, structured explanations in text/chat format; comfortable in English at written A1 level
• Troubleshooting: reading error logs, isolating root causes, testing fixes — built from hands-on Android debugging
• Technical literacy: Android SDK, basic programming logic (Kotlin, Java), Git/GitHub, general software architecture
understanding
• User-focused problem solving: usability testing, user research, translating user complaints into concrete next steps
• Tools: Figma, Git, GitHub; quick to learn ticketing systems (e.g. Zendesk, Intercom)
• Patience and empathy in resolving user frustration, developed through iterative usability-testing sessions

EXPERIENCE

Android Developer Intern | Chat Veterana (NGO)
April 2026 – May 2026
• Diagnosed and resolved playback and sync issues while building DualSubPlayer from scratch, translating vague bug
reports into concrete fixes.
• Documented the app's functionality and technical logic clearly enough to present it to a non-technical evaluation
commission.
• Worked independently through the full troubleshooting cycle: reproduce, isolate, fix, verify.
UI/UX Designer Intern | IT STEP Academy
May 2025 – June 2025
• Ran usability testing sessions directly with users, listening to their frustrations and translating feedback into design fixes.
• Conducted user research to understand real needs behind stated requests — a core support skill.
• Iterated designs repeatedly based on user feedback, prioritizing clarity and ease of use.

PROJECTS
DualSubPlayer — Bachelor's Thesis (Android, Kotlin/Java)
• Android app for language learning via synchronized bilingual subtitles — built and debugged independently, end to end.
Musica — Internship Case Study (Figma, UI/UX)
• Audio-streaming app design concept, refined through direct user testing and feedback cycles.

EDUCATION
Bachelor's Degree in Software Engineering
Vinnytsia National Technical University (VNTU) · 2022 – 2026
• Coursework: OOP, data structures, mobile systems development, software engineering principles.