Іванна

Lviv (Briukhovychi)
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section)
telegram:@ivannatsap

LANGUAGES: English B2

French A2

Ivanna Tsap
Customer Support Specialist



WORK EXPERIENCE TECHNICAL SKILLS
● Microsoft Office
Boichak Trading House, Lviv — Warehouse Quality Control ● Google Workspace
Specialist ● CRM systems
March 2026 - PRESENT ● Warehouse
Management System
Responsibilities:
(WMS)
● Use a Warehouse Management System (WMS) and barcode
● Trello
scanners to verify products and quantities.
● Visual Studio Code
● Verify completed orders before they are dispatched to retail
● File archiving
stores.
(ZIP/RAR)
● Identify and report discrepancies before shipment.
● Software installation
● Work independently during evening shifts while maintaining
and troubleshooting.
accuracy and productivity.

PERSONAL STRENGTHS
Patio Perfect (Remote) — Amazon Online Store Manager
March 2021 - January 2024 ● Strong communication
skills
Responsibilities:
● Customer-oriented
● Processed customer orders.
● Highly organized
● Purchased products from suppliers to fulfill customer orders.
● Fast learner
● Coordinated order fulfillment.
● Attention to detail
● Confirmed product shipments via email.

Translation Center "Language Gallery" — Office Manager
September 2014 - August 2018

● Provided customer support and consultations on translation,
document legalization and embassy certification services.
 ● Assisted clients with document preparation for international use.
● Translated documents (Ukrainian ↔ English, English ↔
Ukrainian).
● Coordinated freelance translators and interpreters.
● Edited and proofread translated documents to ensure quality and
accuracy.

EDUCATION

Ivan Franko National University of Lviv , Master's Degree,
2014
Faculty of International Relations, specialization: Country Studies and
International Tourism.

COURSES AND TRAINING

Beetroot Academy – Introduction to IT — Completed a course
covering IT fundamentals and career opportunities in the IT industry.
October 2021 - December 2021

Internship
International Center Francophone Normand des Lions Clubs de France,
France
July 2014

Participant, Work and Travel USA Program
Mainsail Motel & Cottages, New Hampshire, USA
June 2012 – September 2012