Cynthia

CUSTOMER SUPPORT
CYNTHIA EGBAZE

CONTACT PROFILE SUMMARY
@cynthia804 Detail-oriented operations professional with 1+ years of experience
managing catering staff schedules, coordinating training sessions, and
[open contact info](look above in the "contact info" section) ensuring seamless event support in remote and on-site environments.
Skilled in dispatching personnel, organizing logistics, supporting
[open contact info](look above in the "contact info" section)
instructors and clients, and tracking service progress through efficient
Lagos state, Nigeria communication and planning. Adept at anticipating staffing needs,
prioritizing tasks, resolving scheduling challenges, maintaining accurate
records, and enhancing operational efficiency while delivering excellent
EDUCATION client and trainee experiences.
2017 - 2022
AMBROSE ALLI UNIVERSITY WORK EXPERIENCE
Bachelor Degree in Biochemistry
ORBIT HOSPITALITY 2024 – 2026
Guest Service ExecutiveI
I welcome and assist guests, tenants and visitors, ensuring a
SKILLS seamless experience.
I handle inquiries, complaints and special requests with
English Language Instruction
professionalism and efficiency.
Lesson Planning and Delivery I coordinate property maintenance, cleanliness, and security to
Classroom Management uphold high standards.
I act as the communication bridge between guests,management,
Grammar and Vocabulary
and service providers.
Development I maintain records of guest interactions, complaints and service
Reading Comprehension Support reports.
I assist in managing bookings, reservations, and access control when
Composition and Essay Writing
required.
Student Assessment and Evaluation I resolve conflicts and address unexpected issues,ensuring customer
Academic Progress Tracking satisfaction.
Oral Communication Development
OPAY COMPANY 2024
Student Engagement and Business Developer
Participation I developed and implemented strategies to promote products and
Parent and Staff Collaboration services, driving business growth.
I built and maintained relationships with clients, ensuring customer
Learning Support and Feedback
satisfaction and loyalty.
I analyzed market trends to identify new opportunities forbusiness
expansion.
I collaborated with teams to achieve organizational goalsand
improve overall performance.

African Giant Esport Company 2023 – 2024
Assistant Administrator
LANGUAGE I oversaw daily office operations, ensuring efficiency
andorganization.
English (Fluent C2) I coordinated communication between teams, maintainingaccurate
documentation and schedules.