Cynthia

EGBAZE CYNTHIA 08163168193/08050247203

[open contact info](look above in the "contact info" section)
CUSTOMER SUPPORT REPRESENTATIVE Happy Land Estate,

Sangotedo, Lagos State.

@Cynithia804

SUMMARY
I am a highly motivated and professional Customer Service Officer with two years of Customer Reslationship experience
providing high-level support to my company. Skilled in identifying growth opportunities, building client relationships,
promoting products and services, and driving business expansion through strategic planning and market analysis.

EDUCATION PROFESSIONAL EXPERIENCE

IyekogbaGrammarSchool, Benin City. Guest Service Executive
Waec ORBIT HOSPITALITY AND FACILITY MANAGEMENT/NAUTICA BEACH
2011 RESORT BY CRUXSTONE | 2024 -present

AmbroseAlli University, Ekpoma. Welcome and assist guests, tenants and visitors, ensuring a
Bachelor's Degree in Biochemistry seamless experience.
2017-2022 Handle inquiries, complaints and special requests with
professionalism and efficiency.
SKILLS Coordinate property maintenance, cleanliness, and security
to uphold high standards.
Act as the communication bridge between guests,
Expertise in time management and
management, and service providers.
prioritization.
Maintain records of guest interactions, complaints and
Proficient in computer applications and
service reports.
software.
Assist in managing bookings, reservations, and access
Strong foundation in project
control when required.
management methodologies.
Resolve conflicts and address unexpected issues, ensuring
Experience in marketing strategies and
customer satisfaction.
execution.
Skilled in complex problem-solving and
Support the planning and execution of guest-related events
critical thinking. and VIP experiences.
Excellent written and verbal Anchored management meetings, recorded the minutes, and
communication abilities. circulated them to the team to support action planning and
Proficient in using laboratory and establish completion timelines.
diagnostic equipment. Managed and responded to inquiries across social media,
Strong active listening and interpersonal phone, and email channels, delivering timely and
skills. professional communication.
Effective team collaboration and leadership
capabilities Business Developer
OpayCOMPANY | 2024

CERTIFICATIONS Developed and implemented strategies to promote
products and services, driving business growth.
Bachelor's Degree In Biochemistry Built and maintained relationships with clients, ensuring
customer satisfaction and loyalty.
Analyzed market trends to identify new opportunities for
business expansion.
REFERRAL Collaborated with teams to achieve organizational goals
and improve overall performance.
ENAHOROCOURAGE

C.E.O Faithful God Medical Diagnostic Laboratory
[open contact info](look above in the "contact info" section)

Assistant Administrator
African Giant Esport Company. | 2023-2024

Oversaw daily office operations, ensuring efficiency and
organization.
Coordinated communication between teams, maintaining
accurate documentation and schedules.
Supported administrative tasks such as record-keeping,
correspondence, and resource management.
Facilitated smooth team operations by addressing logistical
and operational needs.

Laboratory Scientist- Industrial Training
Faithful God Medical Diagnostics Laboratory | 2021

Conducted diagnostic tests and analyses to support
accurate patient diagnoses.
Operated and maintained laboratory equipment, ensuring
precision and reliability in results.
Assisted in sample preparation, data collection, and result
interpretation.
Adhered to laboratory safety protocols and quality
assurance standards.

Teacher
BLOSSOM ACADEMY | 2016

Delivered lessons across various subjects, adapting
teaching methods to meet student needs.
Supported students' academic growth through
personalized guidance and mentorship.
Created a collaborative and engaging learning environment
to enhance understanding and retention.
Assessed student performance and provided constructive
feedback to promote improvement.

Teacher
MEGROW ACADEMY | 2015

Delivered lessons across various subjects, adapting
teaching methods to meet student needs.
Supported students' academic growth through
personalized guidance and mentorship.
Created a collaborative and engaging learning
environment to enhance understanding and retention.
Assessed student performance and provided
constructive feedback to promote improvement.