Liubomyr
Customer Support, Chat Operator
- Age:
- 25 years
- City of residence:
- Lviv
- Ready to work:
- Remote
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I am currently looking for remote Customer Support Position
or any related experience.
Lubomir Liakhovych
Customer Support Agent at Ezlogz
Lviv, Ukraine
Work Experience
Work Experience
Customer Support Agent • Carewise
March 2026 - July 2026
Responsibilities:
• Chatting, mailing and speaking to clients on the phone
• Managing the CRM system
• Cooperating with the retention and billing teams
Customer Support Agent • Ezlogz
July 2024 - March 2026
Responsibilities:
• Chatting, mailing and speaking to clients on the phone
• Managing the CRM system
• Cooperating with the team
Visa Consultant & Senior Visa Consultant • The United Statesof America Visa Service
Desk
February 2024 - July 2024
Responsibilities:
• Chatting, mailing and speaking to clients on the phone
• Managing the CRM system
• Chatting and speaking with the U.S. Embassy representatives
• Preparing the reports
• Helping local supervisors
• Preparing actual information for Training Team
• Training new staff
• Helping with finding and fixing mistakes in working process
Customer Support Manager with English • InvesaCapital International
March 2021 - November 2023
Responsibilities:
• Chatting, mailing and speaking to clients on the phone
• Managing the CRM system
• Cooperating with team
Customer Support Manager with English • Fiesta ProFinance
October 2020 - February 2021
Responsibilities:
• Chatting, mailing and speaking to clients on the phone
• Managing the CRM system
• Preparing the reports
• Cooperating with team
Conversion&Retention manager with English and Russian • 24option
June 2020 - October 2020
Responsibilities:
• Working with "cold base"
• Selling the market information to the clients
• Managing the CRM system
• Keeping clients interested in current company
• Working with VIP clients
Visa Consultant & Senior Visa Consultant • The United Statesof America Visa Service
Desk
March 2019 - June 2020
Responsibilities:
• Chatting, mailing and speaking to clients on the phone
• Managing the CRM system
• Chatting and speaking with the U.S. Embassy representatives
• Preparing the reports
• Helping local supervisors
• Preparing actual information for Training Team
• Training new staff
• Helping with finding and fixing mistakes in working process
Skills Languages
Word English — Fluent
Excel Ukrainian — Native or Bilingual
PowerPoint Russian — Native or Bilingual
Microsoft Office
Communication
Photoshop
ZohoCRM
Atlas360
1C
Contact me:
Phone: [
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The candidate's resume is posted at https://www.work.ua/resumes/19224108/