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Анна

Customer support representative

Considering positions:
Customer support representative, Менеджер роботи з клієнтами, Менеджер проєктів, Викладач англійської, Копірайтер
Age:
20 years
City of residence:
Kyiv
Ready to work:
Kyiv, Remote

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Anna Kucheruk
Ottawa, Ontario, Canada
Email: [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Detail-oriented and responsible professional with experience working in structured,
quality-focused environments. Skilled at following detailed guidelines, maintaining accuracy, and
reviewing information with a high level of attention to detail. Fast learner with strong analytical
thinking, excellent organizational skills, and the ability to work efficiently in fast-paced
environments. Seeking a Content Moderator position where I can contribute to maintaining
high-quality and compliant digital content.

CORE SKILLS
● Content Review & Moderation
● Attention to Detail
● Policy & Guideline Compliance
● Analytical Thinking
● Quality Assurance Mindset
● Time Management
● Written Communication
● Microsoft Office & Google Workspace
● Adaptability
● Teamwork

PROFESSIONAL EXPERIENCE

Shift Technologist | Kyivkhlib, Kyiv, Ukraine
March 2025 – May 2025

● Monitored compliance with quality and safety standards during production.
● Followed detailed procedures and documentation requirements.
● Coordinated communication between departments to ensure consistent quality.
● Worked effectively in a fast-paced environment while maintaining accuracy.

Laboratory Intern | Zott Polska, Opole, Poland
July 2024

● Performed microbiological and chemical analyses following laboratory procedures.
● Maintained accurate records and documentation.
● Worked according to strict quality standards with strong attention to detail.
Barista Trainee | Atelier Cafe, Opole, Poland
September 2023 – October 2023

● Provided customer service in a fast-paced environment.
● Prepared beverages while maintaining cleanliness and quality standards.
● Communicated with customers in Polish and English.

EDUCATION
Bachelor's Degree in Food Technology and Human Nutrition (Safety and Quality)
Opole University of Technology, Poland
Graduated: February 2025

LANGUAGES
● Ukrainian (Native)
● Polish (Fluent)
● English (Certified C1, spoken B2+)

ADDITIONAL INFORMATION
● Available for shift work
● Quick learner with a strong sense of responsibility
● Comfortable working with repetitive tasks requiring high accuracy
● Motivated to learn new tools and internal moderation policies

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