Valeriia

[open contact info](look above in the "contact info" section)
Valeriia Matulevych [open contact info](look above in the "contact info" section)
Customer support & Bydgoska 1/38
Billing Toruń, Poland

P R O F I L E

Billing specialist with 2+ years of experience managing high-volume communication and coordination in a US-
based healthcare company — 800+ patients supported, 3,000+ emails handled, across multiple time zones. A
degree in philology built the language foundation that made this possible, including a C1 level of English used
daily in a fully professional setting. Proven ability to work autonomously, meet KPI-driven targets, and handle
sensitive information with the discretion that client-facing roles demand.

P R O F E S S I O N A L E X P E R I E N C E

Billing Representative & HR Agent · Mindful Care

2023 – Present

Supported 800+ patients and handled over 3,000 emails across two years, managing communication and
follow-ups across different time zones on my own.
Made independent judgement calls on whether clinical cases were covered by insurance — a
responsibility that required careful case-by-case assessment, sound decision-making, and the confidence
to act without being told what to do.
Helped bring new colleagues on board by showing them how to navigate internal tools and systems so
they could settle in and work independently as quickly as possible.
Participated in regular team check-ins and updates via Zoom, staying aligned with colleagues across
different locations and stepping in to support teammates when deadlines were tight.
Maintained and updated client records in a shared CRM system that included ensuring patient data was
accurate and accessible to the right people..
Got used to adjusting how I communicate depending on who I was talking to — some patients needed
detailed explanations, others just needed someone calm and clear.

Operations & Administrative Support · Neuca Torun — Pharmaceutical Distribution

2023

Worked on-site every day in a pharmaceutical warehouse setting where accuracy and attention to detail
really mattered as medicines need to be stored and packaged correctly, and there's no room for shortcuts
or mistakes.
Had a daily output norm and was measured against KPIs, which taught me how to organise my time, stay
consistent, and deliver reliably even on harder days to meet company’s goals.
Picked up the habit of double-checking everything in an environment where a small mistake could have
real consequences and product delivery disruptions.

English Teacher · Self-Employed

2019 – 2020

Ran my teaching practice fully independently, which pushed me to develop strong organizational and time
management skills — I was responsible for everything from planning lessons to keeping track of each
student's progress.
Before starting with a new student, I always held a consultation call to understand their goals, availability,
and learning preferences, then put together an individual plan tailored to what students needed that
helped to develop skills in individual approach and meeting students’ expectations.
Taught students of very different ages, backgrounds, and confidence levels — some needed a lot of
structure, others responded better to a more relaxed approach that enhanced my adaptive and
communication style as well as building strong relationships which was crucial for long term collaboration.
Managed all scheduling through Google Calendar, set up automatic lesson reminders, and handled last-
minute cancellations or changes by reshuffling and proposing alternatives without letting it disrupt the
rest of the week.

K E Y S K I L L S L A N G U A G E S

Tools: MS Office · Outlook · Excel Ukrainian: Native

Recruiting: ATS platforms, candidate coordination English: C1 — Advanced

Communication: High-volume written & verbal (EN/UA) Polish: A2 — Basic

Strengths: Organisation, discretion, prioritisation

Other: Scheduling, reporting, data accuracy

E D U C A T I O N

Bachelor of Philology and Translation

National Bogdan Khmelnitskyi University 2018 – 2022