Віктор

INFORMATION LETTER

Petrov Victor Igorovich
Birthday: July 6th, 1986
Address: Ukraine, Kyiv
Tel.: [open contact info](look above in the "contact info" section) (Telegram, WhatsApp, Viber)
E-mail: [open contact info](look above in the "contact info" section)
EDUCATION:
June 2004 – July 2007
The National Technical University of Ukraine “Kyiv Polytechnic Institute”, Kyiv
Faculty of Linguistics
Specialty – technical translator
September 2007 – June 2009
Transferring to the Dragomanov National pedagogical University, Kyiv
Faculty of Foreign Philology
Specialty – “Translation”, master of philology; translator.
FOLLOW-UP INFORMATION
September 1996 – August 2002
• extra language courses (English/German);
• participating in school, district & regional Olympiads;
• “The Junior Academy of Sciences”;
• temporary work in the bureaus of translation;
• helping students to prepare their scientific works & reports (English & German)
October and November 2008
- Participating in the web development for the Dragomanov National Pedagogical University (English version)
WORK EXPERIENCE:
YAPPI CORPORATE language school
Position: English teacher
October 2015 – until now
Main duties:
- one-to-one coaching & grouping corporate sessions (both online & offline) – Beginner, Elementary, Pre-Intermediate, Intermediate, Upper-Intermediate;
- training courses & speaking clubs;
- preparation course.

Amway Ukraine Company
Position: information service customer support representative
October 2014 – September 2015
Main duties:
• providing consulting services be telephone both to existing and potential clients of the company;
• high quality providing of the customer’s inquiry service;
• processing primary documentation & accounting records received by post or courier;
• mail processing;
• keeping clients informed about the terms of actions carried out by the company;
• handling clients’ requests; resolving their complaints & issues;
• effective goal execution;
• regular reporting to the management.

Visa Application Centre
(Teleperformance company)
Position: customer support representative
January – September 2014
Main duties:
• receiving documents necessary for getting a visa;
• control of documents submission;
• identity check & delivery of the documents to the embassy;
• the issuing of passports to the clients;
• consulting clients in submitting documents that are necessary for getting a visa.

Tourist information centre (Kyivgorspravka)
Position: customer support service
October 2012 – December 2013
Main duties:
• first line support (via phone & live chat);
• holding official correspondence (via e-mail);
• providing both Ukrainian & foreign guests of Kyiv the information concerning tourists & excursion services;
• giving complex overall tourist information about the city;
• providing tourists with the information about cultural & sport events;
• rendering assistance to booking the guide services;
• handling clients’ inquiries & resolving their issues;
• managing orders & complaints.

Secondary school
Position: educational specialist, teacher of English
September 2009 – September 2012
Main duties:
• teaching of English;
• organization of educational & upbringing process;
• education & instruction of the pupils tailored to the subject to be lectured;
• taking lessons & individual classes;
• working out the list of lecture topics; use of diverse ways, methods & education means in work;
• implementation of an educational program;
• guarantee of the preparation level conforming to the state educational standard demands & carrying the responsibility for their execution.

Ministry of Transport and Communication of Ukraine
Position: cargo carriages specialist
July 2007 – May 2008
Main duties:
• management and follow-up on the implementation (execution) of international cargoж
• monitoring of the permits to be issued at the customs for Ukrainian cargo companies;
• accepting applications from Ukrainian cargo companies for getting permits for execution of cargo carriages;
• monitoring of the implementation of the decision concerning the permits’ issue for Ukrainian road companies;
• protection of Ukrainian road companies’ rights on the international market;
• organization of meetings & negotiating with foreign colleagues;
• receiving, registration & distribution of the incoming & outgoing correspondence;
• receiving documents & manager’s applications signed & sealed;
• receiving visitors;
• providing on-the-job accommodation with office equipment & stationery;
• maintenance of the written correspondence;
• making phone calls;
• translation of articles U& documents.
Qualifications:
• higher education;
• fluency in English & German;
• experience dealing with people;
• awareness of the translation process & its peculiarities;
• experience in making written & oral translation both from Ukrainian/Russian into English & by contrast;
• capable of dealing with office equipment;
• awareness of business ethics;
• basic knowledge and engagement with 1C;
• proficient PC (MS Office: Word, Excel, Power Point) and Internet user; basic knowledge of Database (SQL).

Personal attributes:
• humanitarian mind-set;
• persistent & ambitious;
• well-organized;
• capability to learn fast;
• achievement-oriented;
• sociable; capable of listening to others;
• qualified;
• able to make decisions quickly;
• goal-oriented