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Oleksandr
Менеджер проєктів
- City of residence:
- Boryspil
- Ready to work:
- Kyiv
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Oleksandr Shvachka
Boryspil, Ukraine
[open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
LinkedIn GitHub
Work History
L1 Technical Support Specialist Duration: 4 months
• Coordinated incident resolution by acting as a reliable liaison between end-users and
cross-functional technical teams.
• Created and continuously updated technical documentation and user guidelines to
streamline processes and significantly reduce the volume of recurring requests.
• Processed incoming support tickets via Monday.com, efficiently prioritizing daily tasks
based on issue criticality and business impact.
Leadership & Volunteering Experience
• Currently serve as Club President, overseeing team management, strategic club
development, and the organization of regular events for audiences
• Managed financial planning, community budget, and resource allocation during a three-
month tenure as Treasurer.
• Improved public speaking and pitching skills over the past year by delivering more than
50 speeches (reaching up to 5,000 words per presentation).
Technical Skills & Tools
• Monday.com (user level), ticket processing, task prioritization.
• OSI Model, TCP/IP (protocols and devices at each layer), TLS/SSL, Active Directory (AD).
• Windows 11, Linux.
Education
2022 – 2026 National university "Kyiv Aviation Institute" Bachelor's Degree in Cybersecurity,
Faculty of Computer Science and Technology.
Languages
• Ukrainian: Native
• English: Upper-Intermediate (B2)
Boryspil, Ukraine
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LinkedIn GitHub
Work History
L1 Technical Support Specialist Duration: 4 months
• Coordinated incident resolution by acting as a reliable liaison between end-users and
cross-functional technical teams.
• Created and continuously updated technical documentation and user guidelines to
streamline processes and significantly reduce the volume of recurring requests.
• Processed incoming support tickets via Monday.com, efficiently prioritizing daily tasks
based on issue criticality and business impact.
Leadership & Volunteering Experience
• Currently serve as Club President, overseeing team management, strategic club
development, and the organization of regular events for audiences
• Managed financial planning, community budget, and resource allocation during a three-
month tenure as Treasurer.
• Improved public speaking and pitching skills over the past year by delivering more than
50 speeches (reaching up to 5,000 words per presentation).
Technical Skills & Tools
• Monday.com (user level), ticket processing, task prioritization.
• OSI Model, TCP/IP (protocols and devices at each layer), TLS/SSL, Active Directory (AD).
• Windows 11, Linux.
Education
2022 – 2026 National university "Kyiv Aviation Institute" Bachelor's Degree in Cybersecurity,
Faculty of Computer Science and Technology.
Languages
• Ukrainian: Native
• English: Upper-Intermediate (B2)
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The candidate's resume is posted at https://www.work.ua/resumes/19262949/