Olha

OLHA HAIDA
Sepänkatu 49b 16 80100, Joensuu, Finland • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section)

PROFILE

I am a motivated and open-minded person with a background in media and communications, and several
years of experience teaching English. I studied Journalism for two years at a Ukrainian university, where I
learned writing, media research, PR, advertising, and social media. I have spent the last few years tutoring
English to children and refugees, which taught me patience, creativity, and how to explain complex ideas in
simple words. I also worked in two restaurants, which helped me build strong communication, teamwork,
and problem-solving skills. I am fluent in English.

EXPERIENCE

Hostess / Waitress / Runner
SushiYa, Ukraine • May 2021 – February 2022
• Welcomed and seated guests, making sure they felt comfortable from the moment they arrived.
• Managed table reservations and coordinated the floor during busy peak hours.
• Worked closely with the kitchen and service staff to ensure smooth and fast delivery.
• Handled customer requests and solved minor issues with a calm and friendly approach.

Waitress / Hostess (Part-time)
MisterCat Pizza & Sushi, Ukraine • June 2021 – August 2021
• Assisted with guest service, order taking, and food delivery in a high-volume, fast-paced environment.
• Maintained clear communication with team members to keep service running smoothly under pressure.
• Strengthened multitasking and teamwork skills in a busy, customer-focused setting.

Private English Tutor
Freelance • June 2022 – May 2026
• Taught English to children through personalized and engaging lessons.
• Developed strong patience, creativity, and the ability to explain complex concepts in simple words.
• Managed scheduling, lesson planning, and communication with parents independently.

VOLUNTEERING

English Tutor
Hromada (Ukrainian Refugee Support), Finland • March 2022 – April 2026
• Taught everyday English to Ukrainian refugees to help them integrate into a new country.
• Supported participants in building confidence with language and daily communication.
EDUCATION

Journalism & Communications (Unfinished due to relocation)
Oles Honchar Dnipro National University • September 2022 – May 2024
• Studied media, text writing, public relations, advertising, and media psychology.
• Actively contributed to the student journal.

LANGUAGES

English: Fluent (Full professional proficiency)
Ukrainian & Russian: Native

SKILLS & TOOLS

Customer Service: Guest relations, clear communication, conflict resolution, welcoming atmosphere.
Practical: Multitasking, working under pressure, attention to detail, reliability.
Digital Tools: Microsoft Office, Google Workspace, Canva, CapCut (basic video/photo editing).