Svitlana

Svitlana Sobkiv
Logistics coordinator
Detail-oriented Logistics Coordinator with 1 year of experience in transportation and logistics operations at KRAFTER LTD.
Combined background in logistics and legal studies, offering strong expertise in document management, regulatory compliance,
contract review, and attention to detail. Experienced in shipment tracking, transportation coordination, customer
communication, and logistics documentation. Strong English communication skills and the ability to work efficiently in fast-paced
international environments. Seeking a remote Logistics Coordinator position serving the U.S. market.

Experience
Contact information March 2025-June 2026
KRAFTER LTD (ТОВ «КРАФТЕР ЛТД») | Ukraine
Phone
Logistics Coordinator
[open contact info](look above in the "contact info" section)

Email Coordinated transportation operations and monitored shipments throughout the
[open contact info](look above in the "contact info" section) delivery process.
Address Tracked cargo movements and provided timely updates to customers, carriers, and
Ukraine drivers.
Maintained continuous communication with clients and transportation partners via

Education phone, email, and messaging platforms.
Assisted in organizing transportation for bulk, liquid, refrigerated, and general freight
shipments.
2007-2012
Bachelors degree in Law Prepared, reviewed, and maintained transportation and logistics documentation with
Ternopil National Economic University a high level of accuracy.
Supported compliance with transportation requirements and company procedures.
2012-2013 Assisted with freight forwarding and 3PL logistics operations.
Master degree in Law Managed operational records, reports, and shipment-related documentation.
Lviv National University of Franko Worked effectively in a fast-paced environment while handling multiple priorities
and deadlines.
Contributed to successful on-time deliveries and customer satisfaction through
Expertise proactive coordination and problem-solving.

Shipment Tracking & Monitoring
September 2022 – March 2025
Transportation Operations TELUS International (TELUS Digital), Canada
Customer Service Client Relations Specialist
Carrier & Driver Communication Managed client relationships and served as a primary point of contact for operational
Email & Phone Communication and service-related queries
Problem Solving Supported onboarding and continuous training of new team members, ensuring
alignment with company processes and quality standards
Time Management
Collaborated with internal teams to improve workflows, enhance customer
Team Collaboration
satisfaction, and resolve complex issues
Microsoft Excel
Provided guidance and support to staff, contributing to performance improvement
Microsoft Office Suite
and knowledge development
Attention to Detail Maintained accurate documentation and ensured compliance with internal policies
Fast Learning Ability and service agreements
Assisted in process optimization and contributed to internal knowledge sharing
initiatives
Language
Additional information
English-fluent
Additonal information
Comfortable working U.S. and Canadian business hours.
Experienced in a fast-paced logistics environment.
Ukrainian-native
Strong motivation for professional growth in transportation and supply chain
management.
Available for remote logistics coordination roles serving the U.S. and Canadian
markets.