Сергій

Serhii Honcharov
Customer Support
PROFILE
An analytical professional with five years of experience in customer
support, complemented by in-depth training from a leading global
iGaming operator (focusing on key industry mechanics and CRM
systems). Possesses skills in verification, data analysis, and international
communication. A quick learner with a basic understanding of
CONTACT psychological assessment methods, capable of effective problem-solving
while adhering to regulatory standards and ensuring high operational
[open contact info](look above in the "contact info" section) efficiency.

[open contact info](look above in the "contact info" section) EXPERIENCE

Krakow Restaurant manager
Restaurant “Gehanowska”
May 2024- June 2026
EDUCATION
Hiring new employees and integrating them into the team

Master Degree Resolved customer issues and complaints in a timely and
University of Tourism and professional manner.
Ecology
Tourism Client Relations Manager
Followed internal procedures and support guidelines
2016-2021
Document Review

Car Sales Manager
Local Car-Dealer
SKILLS June 2022 - Oct 2024

Verification of documents and personal data

Assertiveness & Communication Check for counterfeiting
High Attention to Detail & Accuracy Preparation of documentation
Ability to Work Under Pressure
Customs clearance
Analytical & Problem-Solving Skills
Investigate Mindset Contact with the transport department

Stress Tolerance & Resilience
Critical Thinking& Healthy
Skepticism

LANGUAGES

Polish C1

English B2

Ukrainian C2

Russian C2