Temitope

Adeosun Temitope
Customer Support | Technical Support
Agent (Remote)

Professional summary
CONTACT
Customer-focused Support Agent with over 2+ years of experience delivering high-
Address
quality remote customer and technical support across healthcare, technology, and
Braga, Portugal
logistics sectors. Highly skilled in empathetic communication, active listening, issue
diagnosis, and accurate documentation, with a strong understanding of human
Phone behaviour. Known for maintaining a calm, kind, and professional approach while
[open contact info](look above in the "contact info" section) resolving complex customer issues efficiently. Experienced with CRM systems, remote
collaboration, and customer satisfaction improvement.
Email
[open contact info](look above in the "contact info" section)
🌍 Open to Remote | UK & EU Markets
PROFESSIONAL EXPERIENCE
EDUCATION Duration: 1 Year
2017-2023 Alpha Transportation | Remote
TNMU, UKRAINE
General medicine CUSTOMER SUPPORT AGENT
Managed customer inquiries related to logistics, delivery schedules, and service
2011-2017 fees via phone and digital channels
DOMINION COLLEGE Provided clear, accurate delivery estimates and service information to customers
Secondary school Applied problem-solving and analytical skills to resolve scheduling and operational
issues
Maintained detailed records of customer interactions to support seamless
operations
CORE SKILLS & COMPETENCIES Delivered calm and professional support to ensure positive customer experiences
Customer Support & Customer Success

Empathy & Emotional Intelligence Duration: 1.5 Years
Boosta | Lviv, Ukraine (Remote)
Active Listening & Needs Assessment

Issue Diagnosis & Root Cause Analysis TECHNICAL SUPPORT AGENT
Human Behaviour Understanding Provided prompt technical assistance to customers experiencing system lag,
connectivity, and application issues
Calm Conflict Resolution Diagnosed and resolved technical problems through effective questioning and
logical analysis
Accurate Note-Taking & Documentation Guided users through software installation, updates, and in-app purchases
Documented technical issues and solutions accurately within CRM systems
CRM Systems & Ticket Management Adapted communication style based on user technical knowledge and behaviour
to ensure understanding
Technical Troubleshooting (Apps,

Network, System Lag)
Duration: 2 Years
Remote Communication (Email, Chat, IAllied Health | Remote

Phone) CALL CENTRE AGENT
Data Entry & Microsoft Office Suite Managed inbound and outbound calls while maintaining high customer
satisfaction levels
Customer Confidentiality & GDPR Scheduled in-person medical assessments and ensured accurate appointment
confirmations
Awareness
Demonstrated empathy and active listening to understand patient concerns and
LANGUAGES emotional needs
Maintained confidential client records in compliance with data protection
English – Fluent
standards
Portuguese – Intermediate (B2) Reduced response times and improved service efficiency through effective issue
Yoruba – Native resolution