Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/19284714/

Work experience

Customer support representative

from 09.2021 to 05.2026 (4 years 9 months)
Wow24-7, Дистанційно (Телекомунікації, зв'язок)

•Provided professional customer support for international clients through online communication channels.
•Managed a high volume of customer inquiries while maintaining excellent service quality.
•Assisted customers with account-related questions, technical issues, payments, and general requests.
•Worked with CRM systems to update customer information, track interactions, and maintain accurate records.
•Processed and managed refund requests according to company policies and customer needs.
•Investigated customer cases, identified problems, and provided effective solutions.
•Handled customer complaints professionally and used conflict-resolution skills to improve customer satisfaction.
•Followed customer journeys and supported retention by providing personalized assistance.
•Collaborated with internal teams to solve complex cases and improve customer experience.
•Maintained high attention to detail while working with confidential customer information.

Sales manager

from 05.2016 to 02.2018 (1 year 10 months)
WooxDenim Textile Company - Turkey, Дистанційно (Телекомунікації, зв'язок)

•Managed international client relationships and sales processes.
•Communicated with European customers and handled business inquiries.
•Negotiated agreements and supported customers throughout the sales cycle.
•Managed orders, deliveries, and customer expectations.
•Trained junior sales managers and supported team development.

Sales manager

from 02.2016 to 09.2016 (8 months)
H&M Textile Company - Sweden, Дистанційно (Телекомунікації, зв'язок)

•Supported international sales operations and customer communication.
•Assisted distributors and clients with product-related questions.
•Supported senior sales managers with customer coordination and reporting.

Керівник напрямку ментального здоров'я

from 09.2015 to 02.2016 (6 months)
American Call Center of Psychological Help - Ukraine, Дистанційно (Медицина, охорона здоров'я, аптеки)

• Provided emotional support and professional communication with clients.
• Developed strong listening, empathy, and problem-solving skills.

Education

ЛНУ ім. Івана Франка

Журналістика, Львів
Higher, from 2015 to 2019 (4 years)

Національний університет "Львівська політехніка"

Психологія, Львів
Higher, from 2012 to 2016 (4 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Ведення онлайн-чатів
• Ініціативність
• Operational CRM
• Зібраність
• Робота з клієнтами
• Комунікабельність

Language proficiencies

• English — advanced
• Turkish — beginner
• Ukrainian — fluent

Additional information

Motivated and accomplished Customer Support and Account Management professional with 6+ years of experience in international customer service. Experienced in handling high-volume customer requests, resolving complex issues, maintaining customer satisfaction, and providing professional support through different communication channels.
Skilled in CRM systems, customer data management, ticket processing, payment-related inquiries, refund handling, account support, and maintaining accurate customer records. Strong ability to analyze customer needs, find effective solutions, de-escalate challenging situations, and build positive long-term relationships with clients.
Previous experience in international sales and account management provides a strong understanding of customer behavior, business processes, and client retention strategies.