Марта

MARTHA ZASTAVNA
CV/RESUME

PROFILE CAREER SUMMARY
Date of birth: 26 December 2002 Customer service representative
Century Medical and Dental Centre | June 2021 to September 2021
I am keen on learning and teaching languages, media, Managing appointments for patients and doctors;
Modifying personal charts of the patients
creating content, writing, data analysis,
using the information they gave us by
communicating with people, spreading awareness sending check-in forms;
about the issues that I think need to be spoken of, Speaking to the representatives of the clinic
and spreading the knowledge I have about my and insurance companies, helping them
resolve issues.
interests.
eTail worker (Data Entry Analyst)
PROFESSIONAL SKILLS BPONextdoor | September 2021 to mid February 2023
Analysing and managing the products featured in the
company's database;
Languages Also: Reporting my findings to upper-level management
and company executives.
- Ukrainian (native) - Data analysis
- English (upper- - Research skills Customer Support Representative
intermediate) - Writing and editing Genesis | April 2023 - Present
Helping customers resolve issues with our apps;
Reporting back to the team of developers and performing data
SOFT SKILLS entry;
Answering an average of 150 customers a day with a
personalised approach.
- Creativity;
- Time management; Billing Manager
- Effective communication; Genesis | January 2026 - Present
Investigating and challenging fraudulent or invalid bank
- Adaptability; disputes and chargebacks initiated by customers;
- Problem-solving; Compiling, organizing, and submitting comprehensive evidence
- Attention to detail files to acquiring banks to protect company revenue;
Monitoring billing data patterns and collaborating with internal
- Open-mindedness;
teams to minimize dispute rates and optimize payment
- Empathy; processes.
- Willingness to learn;
- Willingness to do EDUCATIONAL TRAINING
research
- Patience Ivan Franko National University of Lviv (2020-
2024)
HOW TO REACH ME Bachelor of English philology and literature
Enrolled since Sept. 2020 to 2024
- Cell phone: [open contact info](look above in the "contact info" section)
-Email: [open contact info](look above in the "contact info" section) Lviv Liceum №93 (2009 - 2020)
- Telegram: @rycbar123oswin Participated in a few English and Ukrainian
- Instagram: @unepetite_soleil language competitions throughout 2013 - 2019,
- Current located in: Lviv, Ukraine placed second in a regional English
- Postal code: 79012 language competition in 2017.