Максим

MAKSYM DAILIANI
CUSTOMER SUPPORT | OPERATIONS | B2B SALES | RECRUITMENT

PROFESSIONAL PROFILE

Customer support, operations and team coordination professional with experience in

MAKSYM gastronomy, hospital catering, recruitment and administration. I combine hands-on team
management with client communication, work organization, reporting, quality control and quick
problem solving. I am looking for a remote or hybrid role in customer support, operations, B2B

DAILIANI sales, recruitment or logistics.

Customer Support | Operations | B2B
Sales | Recruitment CORE COMPETENCIES
Experience in customer service, complaints, Practical background in team management,
orders and solving day-to-day operational work planning, quality control and
CONTACT issues. performance reporting.
Able to work under time pressure, react Multilingual communication: Polish,
Warsaw, Poland quickly to changes and manage priorities Ukrainian, Russian and basic English.
[open contact info](look above in the "contact info" section) effectively.

[open contact info](look above in the "contact info" section) PROFESSIONAL EXPERIENCE
Regional Manager | PRIMA SORT Sp. z o.o.
TARGET ROLES Warsaw | March 2025 - Present
Managing teams, coordinating daily operations and assigning operational tasks.
Customer Support Specialist Planning work, monitoring task completion and responding quickly to issues and changes.
Cooperating with other departments to maintain workflow continuity and service quality.
Operations Assistant / Coordinator Preparing reports, summaries and operational analyses for management.
Improving processes, monitoring resources and supporting team efficiency.
B2B Sales / Lead Generation Business Owner | MASTER MD FOOD
Warsaw | May 2023 - October 2024
Recruitment / HR Assistant Running a gastronomy business and organizing day-to-day operations.
Communicating with clients, handling orders, ensuring service quality and resolving problems.
Logistics / Order Coordinator Cooperating with suppliers, monitoring purchases, costs and basic sales processes.
HR Manager | Re-Cruiter Sp. z o.o.
KEY SKILLS Warsaw | February 2021 - April 2022
Recruiting and onboarding new employees and communicating with candidates.
Customer service: phone, e-mail and direct Managing documentation, timesheets, staff schedules and cooperation with accounting.
communication Monitoring employee performance and supporting operational task organization.
Team coordination and daily operational task
Deputy Shift Manager | ARTUREX Artur Woltyński
management
Warsaw | February 2018 - December 2021
B2B client communication, offers and
Providing customer service in person, by phone and by e-mail.
follow-up Handling complaints, operating the cash register and controlling deliveries from contractors.
Recruitment, onboarding and employee Supporting shift operations, maintaining service standards and solving ongoing issues.
documentation
Excel / Google Sheets: reports, summaries EDUCATION
and data analysis Bachelor’s Degree in International Law
Staff schedules, timesheets and task West Ukrainian National University, Ukraine | September 2020 - June 2023
monitoring
Ordering systems, deliveries, inventory and STRENGTHS
stock control
HACCP, sanitary standards and quality Pressure handling Quality & organization Multilingual communication
control

LANGUAGES REMOTE WORK FIT

Ukrainian - native My strongest fit is a role combining client communication, operational coordination, follow-up,
reporting and support for internal business processes.
Polish - fluent / C2 Ready for remote or hybrid work and fast onboarding into new tools and workflows.
Strong match for companies serving clients in Poland, Ukraine and Eastern European markets.
Russian - fluent / C2

English - basic / A2

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