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OLENA PYLYPIV

PERSONAL DETAILS
Ternopil Ternopil
[open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)
Date of birth: October 8, 1999
Gender: Female
Nationality: Ukrainian
LinkedIn: [open contact info](look above in the "contact info" section)
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PROFILE
I am always ready to develop and study, confident in my ability to perform tasks and work hard for the
result.

EDUCATION
Bachelor of phylology Sep 2017 - Jun 2021
Taras Shevchenko National University of Kyiv, Kyiv

Master of national relations Sep 2021 - Dec 2022
Vasyl Stefanyk Carpathian National University, Ivano-Frankivsk

EMPLOYMENT
Customer Support Representative Jul 2021 - Aug 2026
Helpware, Kyiv
I worked as a Customer Support Representative in Helpware.
I have experience working with clients: provided exceptional customer service by promptly addressing
inquiries and resolving issues to ensure high client satisfaction.
Also, I managed a high volume of inbound and outbound customer communications via email and live
chat platforms.
Before employment, I had experience during studying at universities in translations, working with
international institutions on projects.
Also, I have worked as a private tutor, so I am able to explain difficult things in a simple way and get
through to different people.

SKILLS
Word Excel

Microsoft services Freshdesk

Slack Patience

Adaptability Attention to details

Product knowledge Complaint handling

This resume is made with CVwizard.com.
Written communication Conflict management

Individual and teamwork Sympathy

Politeness Responsibility

Communication Critical thinking

Peer monitoring Discipline

Leadership Confidence

LANGUAGES
English Spanish

French Korean

Ukrainian

HOBBIES
Reading Traveling

Learning languages Photography

Embroidering Music

Playing musical instruments Singing

COURSES
Graphic design Aug 2024

Korean language 2022

This resume is made with CVwizard.com.