Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/19302282/

Work experience

IT-спеціаліст

from 09.2024 to 07.2025 (11 months)
Капелюшина В.М., ФОП (Послуги для населення та бізнесу)

Education

Ужгородський Національний Університет

Інженерія програмного забезпечення, Ужгород
Higher, from 2022 to 2026 (4 years)

Knowledge and skills

• Аналітичне мислення
• Швидке освоєння нового
• Комунікативні навички
• Технічний траблшутинг
• Системний підхід
• Англійська мова
• Адаптивність

Language proficiencies

English — above average

Additional information

Andrii Hleba
Berehove, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Telegram: @ongliy999
PROFESSIONAL SUMMARY
Customer-focused IT specialist and Software Engineering student with a strong background in technical support, problem-solving, and client consultation. Adept at breaking down complex technical issues into easy-to-understand solutions for users. Highly organized with hands-on experience in data entry, record-keeping, and generating reports. As an active, long-term user of C2C marketplaces (e.g., OLX), I possess a deep understanding of buyer and seller needs. Eager to apply my empathy, adaptability, and excellent English communication skills to provide prompt and high-quality support for users as a Customer Support Representative.
WORK EXPERIENCE
IT Support Specialist
Kapeliushyna V. M. (Sole Proprietorship) | Berehove, Ukraine | 09.2024 – 07.2025
•Provided high-quality technical support and consultation to clients, applying an individual approach to understand and resolve their software and hardware issues efficiently.
•Documented customer inquiries, technical problems, and implemented solutions into Google Sheets, maintaining accurate records and generating operational reports (acting as a foundational CRM system).
•Demonstrated strong prioritization and multitasking skills by successfully managing multiple urgent client requests, remaining calm, empathetic, and professional in stressful situations.
•Consulted users on software configuration and business applications, explaining complex technical concepts in simple, accessible language to ensure high customer satisfaction.
•Handled client complaints proactively, offering appropriate solutions and alternatives to ensure smooth operations and a positive user experience.
EDUCATION
Bachelor’s Degree in Software Engineering
Uzhhorod National University | Uzhhorod, Ukraine | 2026
•Diploma Project: Developed a prototype of a Decision Support System using machine learning algorithms for data classification.
•Team Collaboration: Managed project tasks, deadlines, and team communication using Trello and Google Workspace.
•Gained a strong technical foundation in system architecture, API integrations, and modern web/mobile applications, enhancing my ability to quickly master new software and online tools.
SKILLS
•Customer Support: Empathy & Active Listening, Conflict Resolution, Customer-Centric Approach, Multitasking & Prioritization, Problem-Solving.
•Software & Tools: Google Workspace (Sheets, Docs, Drive), MS Office (Excel), Task Management (Trello), Data Entry & Record Keeping, AI Tools (ChatGPT, Claude).
•Domain Knowledge: Strong practical understanding of C2C e-commerce platforms and marketplaces (user perspective).
•Technical Skills: Software Troubleshooting, App Navigation, OS Configuration (Windows/macOS).
LANGUAGES
•English: Intermediate/Upper-Intermediate (B1-B2) – Comfortable with reading and written communication; actively improving
•German: Intermediate (B1)
•Ukrainian: Native