Христина

KHRYSTYNA About me
BANDURA Account Manager with 5+ years of experience building long-term client
KEY ACCOUNT MANAGER relationships in an international SaaS environment. Managed 2,200+ customer
accounts, resolved complex escalations, and partnered with cross-functional
teams to deliver outstanding customer experience. Deputy Team Lead with proven
mentoring and leadership experience.

Education
Master's Degree in Nonprofit Organization Sep 2008 - Jul 2013
Management
Lviv Polytechnic National University, Lviv, Ukraine

Employment
Personal details Account Manager, Deputy TL Mar 2021 - Jun 2026
[open contact info](look above in the "contact info" section) TrackEnsure, remote
Managed a portfolio of over 2,200 customer accounts, building long-term
[open contact info](look above in the "contact info" section) \ [open contact info](look above in the "contact info" section) relationships and serving as the primary point of contact.
Vesnyana st.,10 ap.45 Partnered with Sales, Technical Support, Billing, Logistics, and Product teams
81130 Sokilnyky, Lviv to resolve complex customer issues and improve service delivery.
Managed subscription renewals, billing inquiries, account maintenance, and
March 17, 1991
order fulfillment.
bkhrystynav Successfully handled high-priority customer escalations, negotiating solutions
that balanced customer satisfaction and business objectives.
Skills Identified customer needs and recommended appropriate products and
services to increase customer value.
SaaS Account Management Maintained accurate CRM records and ensured data quality across customer
Subscription & Billing Management accounts.
Acted as Deputy Team Lead for a team of 9 specialists, coordinating
Customer Onboarding and workload, supporting daily operations, mentoring new employees, and
Retention assisting with onboarding and coaching.
Account Renewals Steakhouse server Oct 2014 - Aug 2019
Strong organizational skills Carnival Cruise Line, Miami, Fl, USA
Attention to detail Housekeeping Associate Jun 2011 - Sep 2011
Moody Gardens Hotel, Galveston, TX, USA
Excellent written and verbal
communication skills
Ability to manage multiple priorities
Courses
simultaneously QA Advanced Course \Software Testing
Adaptable and quick learner Fundamentals

Team-oriented with leadership
experience
Extracurricular activities
Skilled at building long-term Volunteer Coordinator Feb 2011 - May 2012
customer relationships Charitable Foundation "Area Without Conflict", Sambir, Ukraine
Coordinated volunteer activities and community outreach programs.
Customer Escalation Management
Organized training sessions and educational workshops.
Upselling & Cross-selling Collaborated with stakeholders and project participants to ensure successful
Negotiation program implementation.