Максим

MAX EDUCATION
Vinnytsia National Technical
University (VNTU) — Bachelor's

KULYK Degree, Software Engineering
2024 – Present
Bershad Lyceum, 2013 – 2024

ABOUT ME ENGLISH
IT support candidate with hands-on English: Strong reading, writing &
hardware/software troubleshooting technical documentation
experience and a fast-learning track comprehension; comfortable with
record in self-taught programming business correspondence. Spoken
(Python, C++, Java). Seeking to English: conversational, actively
bring client-facing technical problem- practicing.
solving into a fintech/crypto support
environment.

WORK EXPERIENCE SKILLS
Computer Service Technician | KPI Service, Bershad Client Support:
December 2023 – July 2024 Chat/ticket-based communication
Installed and configured operating systems and Client retention
software on personal computers and laptops for De-escalation under pressure
individual clients. Technical:
Diagnosed and fixed hardware and software issues, OS/software diagnostics
explaining problems and solutions in simple, clear Python, C++, Java, HTML/CSS
language for non-technical customers. Self-study: blockchain basics (ERC-20/TRC-20)
Handled client requests directly — listened to the Tools:
issue, ran diagnostics, and walked the customer CRM basics
through the fix. AI-assisted workflows
Built a habit of staying calm and patient with
frustrated clients, and finding practical solutions
quickly.

PHONE: [open contact info](look above in the "contact info" section) EMAIL: [open contact info](look above in the "contact info" section)