Валентин

Valentyn Synytsia
Date of Birth: October 24, 1998
Location: Kyiv, Ukraine
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
LinkedIn: Valentyn Synytya

PROFESSIONAL SUMMARY

IT Project Manager / Project Owner with experience in end-to-end delivery of IT projects across
both commercial and public sectors.

I manage the full project lifecycle from initiation and planning to release and post-launch support. I
specialize in coordinating cross-functional teams (development, QA, business, external vendors), as
well as managing requirements, risks, timelines, budgets, and change requests.

I have experience working as a Project Owner and National Administrator of a large-scale
governmental healthcare IT system, where I was responsible for requirements definition and
prioritization, stakeholder alignment, system improvements, documentation, and user training.

Key strengths:
• Project & product management
• Stakeholder management • Jira / IT management
• Analytical and structured approach
• Strong focus on delivery and quality

Open to challenging IT projects and teams that value transparency, accountability, and results.

CORE COMPETENCIES

 Hard Skills: Project Management, Scrum, Kanban, Waterfall, System & Business Analysis,
MS Dynamics 365, CRM Solutions, Requirements Gathering, Technical Documentation,
BPMN, MS Visio, Jira, SDLC, Stakeholder Management.
 Soft Skills: Strong time management and goal orientation , continuous learning and
adaptability , cross-functional team collaboration , receptiveness to constructive feedback ,
high attention to detail.
WORK EXPERIENCE

IT Project Manager

Drum'N'Code | Jun 2024 – May 2026

 Led the end-to-end delivery of a high-stakes, nationwide electronic system for
epidemiological surveillance, successfully managing a cross-functional team of 9 specialists
(1 Team Lead, 3 Backend, 2 Frontend, 1 QA, 1 BA, and 1 Designer);
 Concurrently managed a portfolio of 2 to 5 parallel projects, supervising engineering
teams of up to 5 developers to ensure on-time and high-quality delivery;
 Actively participated in pre-sales activities and discovery phases for new projects,
contributing to scope definition, risk assessment, and proposal development;
 Leveraged AI agents and modern automation tools to optimize internal project
workflows, significantly reducing manual overhead and improving team efficiency;
 Tailored project management methodologies (Scrum, Kanban, Waterfall) depending on
project specifics, client requirements, and team dynamics;
 Demonstrated strong crisis management and conflict resolution skills, successfully
navigating challenging scenarios both within the internal team and during client
negotiations;
 Managed the full team lifecycle, including onboarding new members into active projects
and executing professional, performance-based offboarding when necessary.
 Facilitated the project estimation process, leading task breakdown sessions with
developers and aligning final scope, timelines, and deliverables with clients.

Project Owner

Public Health Center of the MOH of Ukraine | Mar 2023 – Apr 2024 | Kyiv, Ukraine

 Served as the National Administrator for a nationwide electronic epidemiological
surveillance system, directly managing user access permissions, organizational hierarchies,
system dictionaries, and security audit logs;
 Spearheaded the system launch at the national level, drafting critical legal and technical
documentation compliant with Ukrainian e-health regulations to secure ministerial approval
and official implementation decrees;
 Developed a comprehensive user adoption ecosystem, producing role-based user
manuals, video tutorials, and a structured online knowledge library to streamline onboarding
across healthcare facilities nationwide;
 Gathered and analyzed complex domain requirements from key medical stakeholders
(epidemiologists across various specializations) to define, prioritize, and drive new system
improvements;
 Coordinated closely with legal and procurement departments to facilitate public IT
tenders, preparing comprehensive technical specifications and legal documentation for
vendor selection;
 Drove infrastructure and support scaling, managing cloud environment deployment with
hosting providers, optimizing internal technical support workflows, and conducting manual
testing to ensure high-quality bug reporting;
 Managed day-to-day product delivery with the development team, authoring technical
specifications, tracking tasks and time metrics via Jira, reviewing engineering proposals, and
validating features in staging before production releases;
 Prepared executive-level progress reports, presentations, and technical documentation
for external stakeholders, including international donors and foreign partners.
System Analyst

E-consulting | Oct 2021 – Feb 2023 | Kyiv, Ukraine

 Promoted to lead the Microloans module for a major state-owned enterprise bank
(Oschadbank), taking full ownership of requirement engineering and feature delivery;
 Gathered, analyzed, and translated business needs from banking stakeholders into
comprehensive functional requirements, user stories, and technical specifications for
development teams;
 Authored precise UI/UX and system logic specifications, defining conditional validation
rules, field behaviors, and system notifications for cross-functional engineering teams.
 Designed detailed process and data flow diagrams in MS Visio, mapping end-to-end
information routing, system states, and integration logic;
 Performed hands-on low-code/no-code system configuration within Microsoft Dynamics
365, customizing entities, forms, data fields, and automated business rules;
 Conducted functional testing and quality assurance of delivered features, recorded
product demonstrations (demos), and prepared user acceptance environments;
 Managed the incident triage pipeline during the early tenure, transforming production
issues from system administrators into structured bug reports and allocating resources to
meet client SLAs.

Technical support

Evoplay | Oct 2019 – Jan 2020 | Kyiv, Ukraine

 Provided online chat support to assist users with complex or challenging issues;
 Tested applications based on user error reports and bug descriptions;
 Created developer tickets with detailed problem descriptions for bug fixing.

EDUCATION

Kyiv National University of Technologies and Design | 2015 – 2020 Faculty of Mechatronics and
Computer-Integrated Technologies

LANGUAGES

 Ukrainian: Fluent
 English: Pre-intermediate