Victoria

VICTORIA MANSHYLINA
CUSTOMER SUPPORT

PROFILE WORK EXPERIENCE

Dedicated customer service ( 0 2 / 2 0 1 3 - 0 3 / 2 0 2 3 ) S PA R E C E P T I O N I S T
professional with extensive O R C H I D S PA / D U B A I , U N I T E D A R A B E M I R AT E S
international experience working
directly with clients in the United * Welcomed guests and provided exceptional customer
Kingdom, United Arab Emirates, service.
and the United States. Strong * Managed appointments and bookings.
background in customer support, * Answered phone calls and responded to customer
appointment coordination, inquiries.
administrative operations, and * Processed payments and maintained client records.
building positive client
relationships.
**Certificate of Achievement**

C O N TA C T S For completing the SkillSoft course at the Mastery Level

• [open contact info](look above in the "contact info" section) **The Fundamentals of Exceptional Customer Service**
(Dubai, UAE)
• [open contact info](look above in the "contact info" section)

(05/2023 - 05/2024) CLINIC RECEPTIONIST
SKILLS (SMAS-LIFTING CLINIC)
A N N S AV I C L I N I C / M I A M I , U N I T E D S TAT E S
Customer Service
* Welcomed patients and coordinated appointments.
* Managed the clinic schedule and patient records.
Client Communication
* Answered telephone and email enquiries regarding
treatments.
Property Maintenance
Coordination ( 0 6 / 2 0 2 4 - 0 7 / 2 0 2 5 ) PAT I E N T R E P R E S E N TAT I V E
B E W E L L P R I M A R Y H E A LT H C A R E C E N T E R / N Y,
Plumbing Service Coordination U N I T E D S TAT E S

* Scheduled patient appointments via IP telephony.
Service Scheduling
* Communicated with patients regarding appointments
and healthcare services.
Problem Solving * Verified insurance eligibility and patient information.
* Provided professional customer support while ensuring
Administrative Support a positive patient experience.

Attention to Detail (07/2025 - ...) CUSTOMER SERVICE &
O P E R AT I O N S C O O R D I N AT O R
Organization Skills H O M E H E R O L O N D O N LT D / L O N D O N , G R E AT
B R I TA I N
Team Collaboration
* Responded to customer enquiries regarding property
maintenance services.
Time Management * Coordinated plumbing service requests and
appointments.
Microsoft Office * Liaised with customers and service engineers.
* Ensured efficient service delivery and customer
CRM Systems satisfaction.

E D U C AT I O N
LANGUAGES
S TAT E P E D A G O G I C A L I N S T I T U T E F O R F O R E I G N
Ukrainian LANGUAGES

Translator Department
Russian

English