Вячеслав

Viacheslav Mykoliuk
COO | Operations & Product Leader | Fintech, Payments & AI Operations
📍 Dnipro, Ukraine 🔗 [open contact info](look above in the "contact info" section) ✉️ [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Operations leader with 5+ years of experience building and scaling operational systems, fintech products, and cross-functional teams.
Experienced in translating business strategy into execution through KPI/OKR frameworks, financial planning, process optimization, and
AI-powered automation. Worked directly with founders and executive teams across fintech and technology companies, translating
strategy into operational execution, scalable processes, and measurable business outcomes.

CORE COMPETENCIES
• Operations Management & Business Transformation • Financial Planning, P&L & Unit Economics
• Product Operations & Delivery Management • AI Automation & Operational Excellence
• Fintech & Payment Infrastructure • Process Design & Workflow Optimization
• KPI/OKR Systems & Performance Management • Executive Reporting & Business Analytics

PROFESSIONAL EXPERIENCE
Fractional COO – Under NDA | Automotive Services & AI Automation 2026 – Present | Part-time advisory engagement
Leading operational transformation, performance management, and AI-driven process optimization for an automotive services business.
• Conducted a full audit of sales funnels, customer journeys, operational workflows, and service processes.
• Implemented AI-assisted operational workflows and dashboards to improve operational visibility and coordination.
• Built company-wide operating rhythms, KPI frameworks, and executive reporting systems.
• Implemented cross-functional performance management processes covering revenue, operations, marketing, and customer service.
• Supported strategic business decisions through operational analytics, process redesign, and performance management initiatives.
Key Results:
• Established a unified KPI and reporting framework across revenue, marketing, and operations.
• Implemented operational automation and reporting workflows improving management visibility and execution speed.
• Implemented management dashboards enabling faster operational decision-making and scalable governance.
Chief Operating Officer – Releaso | Crypto Wallet & Card Infrastructure Platform 01/2025 – 2026 | Poland / LT
Leading operations, regulatory preparation, payment partnerships, and business development for a European crypto wallet and card infrastructure
platform.
• Coordinated relationships with card issuers, payment service providers, compliance providers, and banking partners.
• Led operational setup and corporate structuring activities for expansion into Poland and MiCA/CASP preparation.
• Coordinated licensing, compliance, AML/KYC/KYT, and regulatory readiness initiatives.
• Built operational frameworks, KPI systems, and management reporting processes.
• Developed financial planning models, unit economics tracking, and executive dashboards.
• Coordinated cross-functional teams across operations, compliance, product, marketing, and business development.
Key Results:
• Established operational and compliance frameworks supporting European market expansion.
• Built strategic partnerships across card issuing, payment service providers, and financial infrastructure providers.
• Implemented executive reporting, KPI systems, and financial performance monitoring frameworks.
Chief Operating Officer – Orby / Swapple | Fiat On/Off Ramp & Crypto Acquiring 06/2023 – 12/2024 | Remote
Led operations and business scaling for international crypto payment infrastructure and fiat on/off-ramp services.
• Managed operations, finance, business development, and strategic partnerships across multiple international markets.
• Led PSP integrations, banking relationships, and payment operations across Europe, Asia, and Latin America.
• Built budgeting, forecasting, and P&L management processes with dedicated KPI frameworks.
• Coordinated cross-functional efforts across operations, compliance, product, and business development.
Key Results:
• Achieved over 300% YoY business growth while reducing operational costs by 20% through process optimization.
• Expanded payment infrastructure partnerships across Europe, Asia, and Latin America.
• Improved operational reporting and KPI visibility through strategic automation initiatives.
Chief Operating Officer – GEO | Crypto/Fiat Wallet 12/2021 – 06/2023 | Remote
• Developed market entry and business growth strategies.
• Built operational processes and compliance controls supporting business scaling.
• Managed regional operations, partnerships, and onboarding processes.
• Managed partnerships with payment providers, banking institutions, and regional business partners.
• Coordinated compliance and operational risk management activities.
Key Results:
• Achieved 170% revenue growth.
• Increased customer base by over 300% within 10 months.

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 • Reduced onboarding time by 30% through process optimization.
Chief Executive Officer / General Manager – IT STEP Computer Academy | 08/2016 – 08/2021 | Full-time
EdTech
Led operations, sales, academic delivery, and customer experience for a regional EdTech business unit serving 1,000+ students and corporate
clients.
• Built operational planning, budgeting, resource allocation, and performance management systems across educational and
commercial functions.
• Managed cross-functional teams of 60+ employees, implementing KPI-driven management and quality assurance processes.
• Coordinated B2B educational partnerships, corporate programs, and large-scale educational events.
Key Results:
• Built and scaled a regional business unit from zero to profitability within 9 months.
• Achieved 35% profitability while reducing operational expenses from 15% to 8%.
• Increased customer LTV by 15% through retention and service quality initiatives.
• Ranked among the top 3 performing branches out of 200+ global locations by quality metrics.

SELECTED AI & OPERATIONS PROJECTS
AI-Powered Operations Automation
• Designed and implemented AI-powered operational workflows using n8n, LLMs, and workflow automation tools.
• Built AI-powered knowledge management and operational reporting workflows.
• Designed structured AI workflows for meeting summaries, KR tracking, action management, and automated Slack routing.
• Implemented MongoDB-based operational reporting with duplicate protection, error handling, and monthly summaries.
Business Intelligence & Process Design
• Built executive dashboards in Looker Studio covering finance, sales, delivery, pipeline, and operational margins.
• Designed BPMN business process models covering order management, returns, refunds, and operational controls.
• Defined operational KPIs including Lead Time, Processing Time, Return Rate, SLA Delivery, and Refund Cycle Time.

TOOLS & TECHNOLOGIES
Operations: EOS, KPI, OKR, Agile, Scrum, Kanban
Product & PM: Jira, ClickUp, Notion, Airtable, Confluence
AI & Automation: ChatGPT, Claude, n8n, Make, Zapier
Analytics & Data: Looker Studio, Google Sheets, MongoDB, Supabase
Payments: PSP integrations, acquiring, issuing, settlement, reconciliation

EDUCATION & TRAINING
🎓 Master’s Degree in Information & Communication Technologies – State University of ICT, Kyiv
📜 AI for Product Management (Certification, 2025) | Foundation in AML and KYC (2025)
👨💻 Product Management (Hillel IT School, 2024) | Project Management: Pro (Hillel IT School, 2022)

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