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Ezekiel
Оператор служби підтримки
- City of residence:
- Kyiv
- Ready to work:
- Kyiv, Remote
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The job seeker has provided: Phone number
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You can get this candidate's contact information from https://www.work.ua/resumes/19342650/
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Ezekiel Mugendi Makambi
Kyiv, Ukraine | [open contact info ](look above in the "contact info" section) | [open contact info ](look above in the "contact info" section)
Professional Summary
Customer Support Specialist with 6+ years of experience supporting customers in remote fintech and
cryptocurrency environments. Expert in live chat, email, phone, Telegram and social media support,
KYC verification, account recovery, fraud prevention, technical troubleshooting and CRM platforms.
Known for empathy, clear communication and resolving complex issues efficiently.
Core Skills
Customer Support • Live Chat • Email Support • Phone Support • CRM • KYC • Account Recovery •
Fraud Prevention • Technical Troubleshooting • Conflict Resolution • Freshdesk • Zendesk • Slack •
LiveChat • Jira • Confluence
Professional Experience
Senior Customer Support Specialist (Remote) – Deribit
Feb 2021 – Dec 2024
• Supported customers across multiple channels.
• Managed KYC, account recovery and fraud prevention.
• Resolved technical issues with internal teams.
• Educated users on crypto products and platform features.
Customer Support Representative (Remote) – Astrology Kingdom
May 2016 – Aug 2022
• Delivered support via phone, email, live chat, Telegram and social media.
• Resolved customer issues and maintained CRM records.
Education
Bachelor of Business Administration
Kharkiv Institute of Business & Management (2017)
Languages
English (Fluent), Russian (Fluent), Ukrainian (Intermediate), Swahili (Intermediate)
Kyiv, Ukraine | [
Professional Summary
Customer Support Specialist with 6+ years of experience supporting customers in remote fintech and
cryptocurrency environments. Expert in live chat, email, phone, Telegram and social media support,
KYC verification, account recovery, fraud prevention, technical troubleshooting and CRM platforms.
Known for empathy, clear communication and resolving complex issues efficiently.
Core Skills
Customer Support • Live Chat • Email Support • Phone Support • CRM • KYC • Account Recovery •
Fraud Prevention • Technical Troubleshooting • Conflict Resolution • Freshdesk • Zendesk • Slack •
LiveChat • Jira • Confluence
Professional Experience
Senior Customer Support Specialist (Remote) – Deribit
Feb 2021 – Dec 2024
• Supported customers across multiple channels.
• Managed KYC, account recovery and fraud prevention.
• Resolved technical issues with internal teams.
• Educated users on crypto products and platform features.
Customer Support Representative (Remote) – Astrology Kingdom
May 2016 – Aug 2022
• Delivered support via phone, email, live chat, Telegram and social media.
• Resolved customer issues and maintained CRM records.
Education
Bachelor of Business Administration
Kharkiv Institute of Business & Management (2017)
Languages
English (Fluent), Russian (Fluent), Ukrainian (Intermediate), Swahili (Intermediate)
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The candidate's resume is posted at https://www.work.ua/resumes/19342650/