Роман

KHARCHENKO ROMAN
OW
SUPPORT MANAGER

CONTACT PROFILE SUMMARY
Dedicated and responsive Customer Support Specialist with
[open contact info](look above in the "contact info" section)
approximately one year of professional experience in customer
[open contact info](look above in the "contact info" section) support and an upper-intermediate level of English (B2). Experienced
in assisting customers via live chat, resolving issues, and delivering
V. Lobanovsky Avenue 3, Kyiv high-quality customer service. Reliable, adaptable, and motivated to
contribute to a growing team while continuously improving my skills.

EDUCATION WORK EXPERIENCE
2013-2024

ROZSOSHYN GYMNASIUM Uniwell | 2025 - 2026
2024 - Present Provided customer support via live chat,
TARAS SHEVCHENKO NATIONAL assisting clients with questions, resolving
UNIVERSITY OF KYIV issues, and ensuring a high level of customer
Faculty of History
satisfaction.
Created personalized training plans and
SKILLS guided clients throughout their fitness journey.
Strong communication and Used Confluence to work with internal
interpersonal skills documentation, knowledge base articles, and
Experience in client support and company procedures.
live chat
Developed an internal automation tool that
Ability to provide empathetic and
significantly simplified and accelerated the
clear guidance
creation of personalized training plans,
Quick problem-solving and
adaptability
improving overall team efficiency.
Confluence Collaborated with team members to deliver
accurate, timely, and high-quality customer
LANGUAGES support.

English: Upper-Intermediate
Ukranian: Fluent
Russian: Fluent