Contact information

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Work experience

Career break

from 01.2026 to 07.2026 (7 months)
Relocation

Key account manager

from 01.2023 to 07.2025 (2 years 7 months)
Portugalski Świat, Remote (Wholesale, distribution, imports, and exports)

Managed sales relationships on both sides of the wine trade: sourcing from local farmers/suppliers and selling to local buyers.
Negotiated pricing and terms with suppliers and clients, keeping supply and demand balanced.

Drove overall company sales volume of approximately 100,000–150,000 PLN per month.

Built and maintained trust-based, long-term relationships in a local market as a relocated professional.

Key Account Manager

from 06.2020 to 02.2022 (1 year 9 months)
Kelsis, Kyiv (Construction, architecture, interior design)

Managed a portfolio of VIP and high-value clients, focused on retention, reactivation, and deposit/balance growth.
Built long-term client relationships through structured follow-up and strong negotiation.
Handled the most sensitive accounts personally, protecting revenue and client trust.

Head of retention

from 12.2019 to 05.2020 (6 months)
EverFX, Kyiv (Finance, banking, and insurance)

Led the retention desk: people, scripts, follow-up systems, and daily discipline.

Trained agents on client psychology, objection handling, timing, and closing.
Achievement: became the company's #1 retention performer across branches.

Maintained performance and communication standards across teams in different countries and time zones.

Retention manager

from 09.2018 to 11.2019 (1 year 3 months)
EverFX, Kyiv (Finance, banking, and insurance)

Moved into retention to manage existing clients: account activity, reactivation, deposit growth, and long-term relationships.
Produced around $20K in my first month and around $90K from the second month.

Grew into a top retention performer, reaching peak monthly volumes reported around $450K–$500K on call-based client management.

Core strengths: objection handling, timing, closing structure, and reading client psychology.

Team leader

from 03.2018 to 08.2018 (6 months)
EverFX, Kyiv (Finance, banking, and insurance)

Recruited, organized, and coordinated people for a new sales desk as a first-time team leader.

Set daily targets, follow-up structure, and communication standards for the team.

Achievement: generated around 60 FTDs in a single month through structured follow-up and team coordination.

Sales manager

from 11.2017 to 02.2018 (4 months)
EverFX, Kyiv (Finance, banking, and insurance)

Handled inbound and outbound calls with new clients, explaining the platform, products, and account setup in clear, simple language.

Managed objections and guided clients through their first deposit (FTD).
Built daily discipline in lead handling, CRM use, and follow-up timing.

Developed strong understanding of client psychology before and after the first deposit the foundation for my later retention work.

Education

Igor Sikorsky Kyiv Polytechnic Institute (KPI)

Software Engineering- Multimedia and Information Retrieval Systems, Kyiv
Higher, from 2023 to 2025 (2 years)

M.Sc. in Software Engineering. English-taught programme. Thesis on machine-learning job-vacancy selection, graded 97/100. Class B honours.

Igor Sikorsky Kyiv Polytechnic Institute (KPI)

Software Engineering (Specialty 121), Kyiv
Higher, from 2018 to 2022 (4 years)

B.Sc. in Software Engineering. Thesis on an automated product-distribution channel system, graded 95/100.

Additional education and certificates

ICDL - International Computer Driving Licence

2016, 6 months

Knowledge and skills

• Sales department creation
• Conducting negotiations
• Active sales
• Direct sales
• B2B Sales
• B2C Sales
• Sales management
• Sales department management
• Retention management
• Client reactivation
• Upselling & cross-selling
• Lead management
• Sales pipeline management
• Performance management
• KPI setting & tracking
• Organizedness
• Management skills
• Team management
• Discipline
• Sales planning
• Strategic planning
• Ability to analyze
• Driving licence cat. B
• Implementation of the KPI system
• Conflict-free
• Adaptability
• Personnel management
• Management of CRM
• MS Excel
• Honesty
• Negotiations with suppliers
• Conducting business negotiations
• Conducting telephone negotiations
• Persuasion
• Handling objections
• Client relationship building
• Active listening
• Client psychology

Language proficiencies

• English — advanced
• Persian (Farsi) — fluent
• Ukrainian — average