Аліна

ALINA ZOTOVA
CONTACT
Executive Assistant | Operations
[open contact info](look above in the "contact info" section) Specialist
[open contact info](look above in the "contact info" section) PROFESSIONAL SUMMARY
Bucharest, Romania
Operations & Administrative Specialist with nearly 9 years of experience
supporting international business operations, customer communication, and
administrative processes. Experienced in working within English-speaking
EDUCATION environments, managing customer relationships, maintaining financial
records, coordinating operational workflows, and resolving day-to-day
business challenges. Highly organized, detail-oriented, and proficient in ERP
Master's Degree
Finance, Banking and Insurance systems, Microsoft Office, Google Workspace, and AI productivity tools.
Petro Mohyla Black Sea
National University
2016 - 2018
EXPERIENCE

Bachelor's Degree Executive Assistant / Operations Assistant
Finance and Credit (Advanced
September 2023 – Present
English Program)
Managed daily administrative and operational tasks.
Petro Mohyla Black Sea
Communicated with clients in English, Ukrainian, and Russian.
National University Maintained financial records and reconciled balances.
2012 - 2016 Prepared reports using Microsoft Excel and Google Sheets.
Coordinated day-to-day business operations.
LANGUAGES Utilized ChatGPT, Claude, and Gemini to improve workflow efficiency.

Order Processing Specialist at Camo IT (US-based Company)
English — B1 (Intermediate)
August 2017 – May 2023
Ukrainian — Native Managed customer orders and order-related requests for international
Russian — Native clients.
Provided customer support via email and chat, collaborating with
customers and suppliers.
CORE SKILLS Processed orders using NetSuite ERP, VendorNet, Endicia, and Spark.
Resolved order issues while ensuring accuracy and timely delivery.
Trained new team members and supported their onboarding.
Customer Support
Maintained high accuracy while managing multiple tasks in a fast-paced
Administrative Support environment.

Operations Management
Data Analyst at Recruitment Company
Order Processing March 2017 – August 2017
Financial Reconciliation
Collected and analyzed recruitment data.
Client Communication Maintained databases and prepared reports.
Worked with Microsoft Excel and internal software.
Data Management
Supported recruitment processes through data management.
Problem Solving
Time Management
Available to start immediately.
Process Coordination
Team Collaboration
Training & Onboarding