Наталія

[open contact info](look above in the "contact info" section)
Nataliia Riabikova

UX/UI designer [open contact info](look above in the "contact info" section)

Aspiring Web Designer skilled in visual design, wireframing, prototyping, and user-centered
design. Focused on creating clean, functional, and engaging web experiences.

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Work experience
April 2023 – May 2025 Founder, E-commerce Manager & Content Creator
Online Women's Clothing Store
Designed and managed the visual presentation of an online store,
focusing on user-friendly product displays and brand consistency.

Created marketing materials and social media content to strengthen
brand identity and customer engagement.

Improved the customer journey by organizing product information
and optimizing the shopping experience.

Analyzed customer behavior and feedback to support data-driven
design and business decisions.
Relevant skills: E-commerce, visual design, content creation, user
experience (UX), branding, social media management.

February 2021 – April 2022 Sales & Content Manager
Rozetka Travel | Remote
Consulted clients on travel services and assisted users with website
navigation and online booking processes.

Managed and updated website content to ensure accuracy and a
positive user experience.

Analyzed customer inquiries and feedback to identify user needs and
improve service quality.

Prepared contracts and provided end-to-end customer support
throughout the purchasing journey.

Resolved user issues and maintained high levels of customer
satisfaction.
Relevant skills: User Experience (UX), content
management, customer-centered communication, user
needs analysis.

June 2018 – November 2020 Sales & Content Manager
TUI, Poikhaly z namy, Discount Travel | Kyiv
P rovided full-cycle customer support, from initial inquiry to post-
purchase assistance.

Maintained and updated website content and social media platforms.

Worked with CRM systems to manage customer data and track
interactions.

Coordinated and supervised junior team members.

Created and organized informational materials to support digital
communications and marketing activities.
Relevant skills: Content management, digital
communication, CRM systems, information architecture,
user-focused approach.

September 2016 – March 2017 Junior Lawyer
Migration Agency | Kyiv
P repared, reviewed, and organized legal documentation in
compliance with regulations.

Coordinated communication with government institutions and
administrative authorities.

Managed reporting and maintained accurate records and databases.

Ensured accuracy, consistency, and attention to detail across all
documentation processes.
Relevant skills: Analytical thinking, attention to detail, information
organization, problem-solving.

Education
September 2015 – May 2017 National Academy of Internal Affairs (NAIA), Kyiv
Master's Degree in Law

September 2011 – May 2015 National Academy of Internal Affairs (NAIA), Kyiv
Bachelor's Degree in Law

Courses
Genius Space
January 2026 – May 2026
Web Design Course, UI/UX Design, Figma

Skills
Research:

User Research, Competitor Analysis, User Personas, User Flows, Information Architecture

Prototype:

Wireframing, Low & High-Fidelity Prototyping, Interactive Prototypes, Responsive Design

Visual:

UI Design, Grids, Typography, Composition, Color, Visual Hierarchy, Figma

Communication & Management:

Client Communication, Team Collaboration, Project Coordination, Time Management, Problem Solving,
flexibility

Developing:

Basic knowledge of Webflow, Responsive Layouts