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Dmytro
Оператор чата
- Considering positions:
- Оператор чата, Агент тех. підтримки, Акаунт-менеджер
- City of residence:
- Odesa
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/19377132/
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Dmytro Nikitkov
Online Casino Support Manager
[open contact info ](look above in the "contact info" section)
P R O F I L E
Results-driven Support Manager with 3.5+ years of experience in online casino operations. Skilled in CRM
management, team leadership, and multilingual player support. Known for resolving escalated issues efficiently and
maintaining high player satisfaction across English, Ukrainian, and Russian-speaking audiences.
E X P E R I E N C E
Support Manager · Online Casino [Company]
2022 – Present
— Led and coordinated a team of support agents, monitoring performance metrics and daily operations.
— Administered CRM platform to optimize ticket routing, automate workflows, and reduce average response
time.
— Handled complex player disputes, chargeback cases, and responsible gambling requests.
— Created training materials and SOPs to improve onboarding for new team members.
— Maintained consistent quality across live chat, email, and phone support channels.
— Collaborated with VIP, Payments, and Fraud departments on cross-functional cases.
S K I L L S
CRM Systems Team Leadership KPI Reporting Player Retention
Live Chat Tools Responsible Gambling Conflict Resolution Back Office
L A N G U A G E S
— English — Intermediate (B1/B2)
— Ukrainian — Native
— Russian — Native / Fluent
E D U C A T I O N
Higher Education Degree
···
Online Casino Support Manager
[
P R O F I L E
Results-driven Support Manager with 3.5+ years of experience in online casino operations. Skilled in CRM
management, team leadership, and multilingual player support. Known for resolving escalated issues efficiently and
maintaining high player satisfaction across English, Ukrainian, and Russian-speaking audiences.
E X P E R I E N C E
Support Manager · Online Casino [Company]
2022 – Present
— Led and coordinated a team of support agents, monitoring performance metrics and daily operations.
— Administered CRM platform to optimize ticket routing, automate workflows, and reduce average response
time.
— Handled complex player disputes, chargeback cases, and responsible gambling requests.
— Created training materials and SOPs to improve onboarding for new team members.
— Maintained consistent quality across live chat, email, and phone support channels.
— Collaborated with VIP, Payments, and Fraud departments on cross-functional cases.
S K I L L S
CRM Systems Team Leadership KPI Reporting Player Retention
Live Chat Tools Responsible Gambling Conflict Resolution Back Office
L A N G U A G E S
— English — Intermediate (B1/B2)
— Ukrainian — Native
— Russian — Native / Fluent
E D U C A T I O N
Higher Education Degree
···
Similar candidates
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Оператор чата
Remote -
Спеціаліст чата
Remote -
Оператор чата
20000 UAH, Remote -
Оператор чата
Remote, Ternopil -
Менеджер з листування
Remote -
Оператор з обробки замовлень
25000 UAH, Remote
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The candidate's resume is posted at https://www.work.ua/resumes/19377132/