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Олександр
Customer support representative
- Considering positions:
- Customer support representative, Фахівець з документообігу
- Age:
- 29 years
- City of residence:
- Lviv
- Ready to work:
- Remote
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OLEKSANDR REZNICHENKO
OLEKSANDR REZNICHENKO
Lviv
[open contact info ](look above in the "contact info" section)
Date of birth: November 19, 1996
Place of birth: Kharkiv
Gender: Male
Nationality: Ukrainian
LinkedIn: [open contact info ](look above in the "contact info" section)
EDUCATION
Master's degree, Micro- and nanosystems engineering Jan 2014 - Dec 2020
V. N. Karazin Kharkiv National University
EMPLOYMENT
Customer Support Representative Jul 2020 - May 2023
Namecheap, Inc
Recommended solutions to complex situations through research and critical thinking.
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible
resolutions, and implementing the best solutions.
Resolved customer complaints by distinguishing, prioritizing, and reporting technical issues.
Generated reports to track performance and analyze trends.
Provided expert technical assistance for product configurations, hosting activations, and data
migrations, enhancing customer satisfaction.
SKILLS
Customer Support Problem Solving
Critical Thinking Ability to Multitask
Time Management Communication
Adaptability Work with team
LANGUAGES
English Ukrainian
This resume is made with Jobseeker.com.
QUALITIES
Skillful in: API testing, Functional testing, Non- Know such management framework
functional testing, Regression testing, Static methodologies as Scrum, Kanban, Waterfall, and
testing, and Dynamic testing concepts. Agile.
I have a good knowledge base of basic testing Have a good experience working with Jira.
stages, including Unit Testing, Integration Testing,
System Testing, and Acceptance Testing.
My goal is to upgrade my understanding of the
programs Postman and Swagger.
HOBBIES
Basketball Cooking
Playing chess Books
COURSES
Corporate English Courses
February 2020 - May 2023
Green Forest (English Courses)
June 2019 - February 2020
Reached level B1.
CERTIFICATES
EF SET English Certificate — підтверджений рівень англійської B2, включає оцінку Reading, Listening, та Speaking.
ACHIEVEMENTS
Client's Best Friend 2021 and 2022 - this nomination is associated with the best specialist chosen by clients
from the whole department.
This resume is made with Jobseeker.com.
OLEKSANDR REZNICHENKO
Lviv
[
Date of birth: November 19, 1996
Place of birth: Kharkiv
Gender: Male
Nationality: Ukrainian
LinkedIn: [
EDUCATION
Master's degree, Micro- and nanosystems engineering Jan 2014 - Dec 2020
V. N. Karazin Kharkiv National University
EMPLOYMENT
Customer Support Representative Jul 2020 - May 2023
Namecheap, Inc
Recommended solutions to complex situations through research and critical thinking.
Supported customer questions and issues by gathering data, analyzing needs, evaluating possible
resolutions, and implementing the best solutions.
Resolved customer complaints by distinguishing, prioritizing, and reporting technical issues.
Generated reports to track performance and analyze trends.
Provided expert technical assistance for product configurations, hosting activations, and data
migrations, enhancing customer satisfaction.
SKILLS
Customer Support Problem Solving
Critical Thinking Ability to Multitask
Time Management Communication
Adaptability Work with team
LANGUAGES
English Ukrainian
This resume is made with Jobseeker.com.
QUALITIES
Skillful in: API testing, Functional testing, Non- Know such management framework
functional testing, Regression testing, Static methodologies as Scrum, Kanban, Waterfall, and
testing, and Dynamic testing concepts. Agile.
I have a good knowledge base of basic testing Have a good experience working with Jira.
stages, including Unit Testing, Integration Testing,
System Testing, and Acceptance Testing.
My goal is to upgrade my understanding of the
programs Postman and Swagger.
HOBBIES
Basketball Cooking
Playing chess Books
COURSES
Corporate English Courses
February 2020 - May 2023
Green Forest (English Courses)
June 2019 - February 2020
Reached level B1.
CERTIFICATES
EF SET English Certificate — підтверджений рівень англійської B2, включає оцінку Reading, Listening, та Speaking.
ACHIEVEMENTS
Client's Best Friend 2021 and 2022 - this nomination is associated with the best specialist chosen by clients
from the whole department.
This resume is made with Jobseeker.com.
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The candidate's resume is posted at https://www.work.ua/resumes/19378083/