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Customer service manager
- Considering positions:
- Customer service manager, менеджер з продажу, менеджер підтримки користувачів, фахівець контакт-центра, диспетчер
- City of residence:
- Khmelnytskyi
- Ready to work:
- Remote
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The job seeker has provided: Phone number
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You can get this candidate's contact information from https://www.work.ua/resumes/19380138/
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Iryna Shostak
Khmelnitskyi
tel [open contact info ](look above in the "contact info" section)
[open contact info ](look above in the "contact info" section)
Professional Profile
I am a motivated, hardworking customer-service oriented person with extensive experience in fast-paced, high performing work environments which has utilised my strong organisation and communication skills.
Languages: English (fluent) Ukrainian (fluent) Russian (fluent)
Work History
Housekeeping SupervisorOctober 2024 – July 2025
Leonardo Hotel Edinburgh Haymarket
• Manage and assign tasks to housekeeping stuff
• Ensure cleanliness standards are met
• Train new employees
• Coordinate with other departments for guests services, monitor and order cleaning supplies, handle guests requests
• Conduct performance evaluation of stuff
Housekeeping Self Checker June 2024 – October 2024
Double Tree Hotel by Hilton, Edinburgh
• Train new staff members on how to follow hotel guidelines, policies and procedures.
• Clean and check room cleaning and inform “room ready” status.
• Responding to guest requests efficiently.
Housekeeping AssociateDec 2022 – May 2024
Double Tree Hotel by Hilton, Edinburgh
• Cleaning hotel rooms to required standards and required deadlines.
• Working to strict health and safety guidance.
• Answering customer questions and helping to create a good experience for guests.
Court Security Guard Oct 2019 – Oct 2021
Court Security Service Department, Ukraine
• Working in governmental security/ public sector security.
• Responsible for securing premises and personnel.
• Checking the court for security threats and ensuring it was safe.
• Communicating with court staff, lawyers and judges.
• Monitoring surveillance equipment, and access points.
• Prevention of violations of public order.
Assembly Line Operator Sept 2018 - Aug 2019
Permanent position / Shamir Eyal Plant, Shamir Optical Industry Ltd, Eyal, Israel
• Safe operation of glass lens production machinery
• Detailed quality checking following assembly guidelines
Social Support Assistant Sept 2016 - Aug 2018
Permanent position / Moriah Petah Tikva, Israel
• Support to the elderly residents including basic food preparation, shopping and housekeeping
• Mobility assistance, including hospital visits
• Emotional support, offering companionship and support in all matters personal, health related and emotional
Teacher of English Sept 2014 - Sept 2015
Derazhnia Secondary School, Khmelnitskyi, Ukraine
• Prepare effective English lessons, grade students work and offer feedback.
• Teaching English to groups of up to 25 students to help students reach their potential.
• Manage classroom materials in line with the curriculum.
• Collaborate with teaching team.
• Ensuring effective teaching even in challenging environments.
Office Manager Aug 2007 - Sept 2013
Capital Assets Management Ltd, Kyiv, Ukraine
• Managed day-to-day office activities.
• Full retinue of administrative duties including answering emails, scheduling meetings, and buying supplies for the office.
• Organised team schedules.
• Offering HR support, handling staff issues and authorising annual and sick leave.
Education
Secondary Teaching (English)2012 - 2015
Khmelnitskyi Humanitarian Pedagogical Academy
English
UK Equivalency: Bachelors (hons), SQCF Level 10
Law
Kyiv National Linguistic University 1998 - 2003
UK Equivalency: Bachelors (hons), SQCF Level 10
Khmelnitskyi
tel [
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Professional Profile
I am a motivated, hardworking customer-service oriented person with extensive experience in fast-paced, high performing work environments which has utilised my strong organisation and communication skills.
Languages: English (fluent) Ukrainian (fluent) Russian (fluent)
Work History
Housekeeping SupervisorOctober 2024 – July 2025
Leonardo Hotel Edinburgh Haymarket
• Manage and assign tasks to housekeeping stuff
• Ensure cleanliness standards are met
• Train new employees
• Coordinate with other departments for guests services, monitor and order cleaning supplies, handle guests requests
• Conduct performance evaluation of stuff
Housekeeping Self Checker June 2024 – October 2024
Double Tree Hotel by Hilton, Edinburgh
• Train new staff members on how to follow hotel guidelines, policies and procedures.
• Clean and check room cleaning and inform “room ready” status.
• Responding to guest requests efficiently.
Housekeeping AssociateDec 2022 – May 2024
Double Tree Hotel by Hilton, Edinburgh
• Cleaning hotel rooms to required standards and required deadlines.
• Working to strict health and safety guidance.
• Answering customer questions and helping to create a good experience for guests.
Court Security Guard Oct 2019 – Oct 2021
Court Security Service Department, Ukraine
• Working in governmental security/ public sector security.
• Responsible for securing premises and personnel.
• Checking the court for security threats and ensuring it was safe.
• Communicating with court staff, lawyers and judges.
• Monitoring surveillance equipment, and access points.
• Prevention of violations of public order.
Assembly Line Operator Sept 2018 - Aug 2019
Permanent position / Shamir Eyal Plant, Shamir Optical Industry Ltd, Eyal, Israel
• Safe operation of glass lens production machinery
• Detailed quality checking following assembly guidelines
Social Support Assistant Sept 2016 - Aug 2018
Permanent position / Moriah Petah Tikva, Israel
• Support to the elderly residents including basic food preparation, shopping and housekeeping
• Mobility assistance, including hospital visits
• Emotional support, offering companionship and support in all matters personal, health related and emotional
Teacher of English Sept 2014 - Sept 2015
Derazhnia Secondary School, Khmelnitskyi, Ukraine
• Prepare effective English lessons, grade students work and offer feedback.
• Teaching English to groups of up to 25 students to help students reach their potential.
• Manage classroom materials in line with the curriculum.
• Collaborate with teaching team.
• Ensuring effective teaching even in challenging environments.
Office Manager Aug 2007 - Sept 2013
Capital Assets Management Ltd, Kyiv, Ukraine
• Managed day-to-day office activities.
• Full retinue of administrative duties including answering emails, scheduling meetings, and buying supplies for the office.
• Organised team schedules.
• Offering HR support, handling staff issues and authorising annual and sick leave.
Education
Secondary Teaching (English)2012 - 2015
Khmelnitskyi Humanitarian Pedagogical Academy
English
UK Equivalency: Bachelors (hons), SQCF Level 10
Law
Kyiv National Linguistic University 1998 - 2003
UK Equivalency: Bachelors (hons), SQCF Level 10
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The candidate's resume is posted at https://www.work.ua/resumes/19380138/