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ORYSIA VARYVODA
Airline Reservations, Ticketing & Operations Specialist
Lviv, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

English (B2/C1) • Polish (B2/C1) • Ukrainian (Native)

PROFESSIONAL SUMMARY

Airline Reservations, Ticketing & Operations Specialist with hands-on experience supporting passenger reservations and airline
operations on the Wizz Air project. Experienced in reservation management, booking modifications, PNR review, fare
verification, refund processing, ancillary services and Special Service Requests (SSRs) using the Skyspeed reservation system.
Strong understanding of airline reservation workflows, fare rules and operational procedures. Recognised for analytical
thinking, accuracy and the ability to quickly adapt to new airline systems and GDS platforms.

CORE EXPERTISE

• Reservation Management • Booking Creation & Modifications • PNR Management

• Fare Verification • Fare Difference Calculation • Ticketing Support

• Refund Processing • Ancillary Services • Special Service Requests (SSR)

• Passenger Operations • Customer Relations • Airline Procedures

• Skyspeed Reservation System • Microsoft Office • Google Workspace • AI Productivity Tools

PROFESSIONAL EXPERIENCE

Simply Contact — Wizz Air Project

Official Claims Agent (OC Department) | 2025 – Present (until 31.07.2026)

• Created, modified and maintained passenger reservations using the Skyspeed airline reservation system.

• Processed passenger booking changes, including flight, route and schedule modifications while ensuring reservation
accuracy and compliance with airline procedures.

• Reviewed PNR history, booking records, fare rules and operational information to support reservation and refund decisions.

• Calculated fare differences and processed refunds in accordance with airline procedures.

• Verified booking details and fare conditions before processing reservation changes and refunds.

• Managed ancillary services, including baggage, seat selection, priority boarding and Special Service Requests (SSRs).

• Resolved complex booking and passenger cases by analysing reservation history, operational information and airline
procedures.

• Prepared professional written responses regarding reservations, refunds, ticketing enquiries and passenger requests.

• Maintained high accuracy and consistent service quality in a fast-paced, high-volume airline environment.

• Collaborated with Customer Relations, Back Office and operational teams to ensure accurate, timely resolution of passenger
requests.
EDUCATION

Higher Technical School (HTS), Kraków, Poland

Internet Technologies & Computer Systems Administration | 2021–2026

Infoshare Academy

UX/UI Design | 2023