Contact information

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Work experience

Customer Care Representative

from 05.2025 to 05.2026 (1 year)
Lionentry (IT)

Moderator

from 03.2022 to 04.2025 (3 years 2 months)
SQA Solution, Дистанційно (IT)

•Reviewed marketing campaigns for compliance with company policies and quality standards.
•Performed quality assurance checks and investigated reported issues.
•Worked with large volumes of information while maintaining high accuracy.
•Collaborated with internal teams to ensure smooth operational processes.
•Used Google Sheets and Excel for tracking and reporting tasks.

Sales manager

from 08.2008 to 03.2022 (13 years 8 months)
Alliance Advertising Agency, Біла Церква (Дизайн)

Managed customer relationships, coordinated projects, and ensured high-quality customer service

Sales manager

from 12.2001 to 08.2008 (6 years 9 months)
Sfera Avto (UkrAVTO Corporation), Біла Церква (Автобізнес та автосервіс)

Provided customer consultations and maintained long-term customer relationships

Knowledge and skills

• Доброзичливість
• Адаптивність
• Дисциплінованість
• Неконфліктність
• Уміння швидко засвоювати нову інформацію
• Грамотна усна та письмова мова
• Бажання вчитися і розвиватися
• Zendesk
• Customer Care
• Customer Support
• Email Support
• Ticket Management
• Issue Resolution
• Customer Communication
• Escalation Management
• Quality Assurance
• CRM Systems
• Remote Collaboration
• AI Tools
• Google Sheets
• Зосередженість

Language proficiencies

English — fluent