Contact information

You can get this candidate's contact information from https://www.work.ua/resumes/19388967/

Work experience

Спеціаліст help desk

from 03.2026 to now (9 months)
NDA, Львів (IT)

Стабільно перевищував норму заявок в два рази, при нормі в 10+

Education

Фаховий коледж інформаційних технологій

Телекомунікації та комп'ютерні технології
Specialized secondary, from 2024 to 2028 (4 years)

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• LEMP
• Git
• BASH
• Service Desk
• Jira
• Technical support for users
• Active Directory
• Адміністрування MacOS
• Адміністрування Windows Server
• Адміністрування ОС Windows
• SSH
• AnyDesk
• RDP
• Пунктуальність
• DHCP
• VLAN
• IP (Internet Protocol)
• TCP/IP
• Користувач Ubuntu
• Налаштування VPN
• Налаштування DNS
• Неконфліктність
• Адаптивність
• Уважність
• Здатність до навчання
• Відповідальність
• Комунікабельність
• Доброзичливість
• Стресостійкість
• Чесність
• Дисциплінованість
• Організованість

Language proficiencies

English — average

Additional information

YURII KOLOMIIETS
Junior System Administrator / L1 IT Support Specialist
Location: Lviv, Ukraine
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section) Telegram: @VERSo342

PROFESSIONAL SUMMARY
IT Support Specialist / Junior System Administrator with over 6 months of commercial experience in L1 technical support,
network troubleshooting, and user administration across Windows and Linux environments. Proven track record in resolving user
tickets, managing accounts in Active Directory, handling remote access via RDP, RDS, and AnyDesk, and maintaining strict SLA
compliance. Hands-on experience with server administration (Ubuntu Server, Nginx, MySQL), Docker containerization, and macOS
basic user support.

PROFESSIONAL EXPERIENCE
L1 IT Support Specialist / Junior System Administrator
IT Services & Support Company
03/2026 – Present

Act as the first point of contact for technical support, resolving L1 user incidents via Jira / Service Desk ticketing systems while
adhering to SLA response times.

Perform user account management and access control in Active Directory (AD), including password resets, permission
assignments, and mail service configuration.

Provide remote desktop support for Windows (10/11) and macOS endpoints using AnyDesk, RDP, and SSH.

Diagnose and resolve network connectivity issues related to IP configuration, DNS, DHCP, VPN access, and routing.

Escalated complex L2/L3 infrastructure incidents with detailed preliminary diagnostics and log analysis.

Handled macOS user tickets regarding software installation, access issues, and basic OS troubleshooting.

TECHNICAL SKILLS
Operating Systems: Windows 10/11, Windows Server, Ubuntu
Server, macOS (User support & troubleshooting)

Networking & Protocols: TCP/IP, DNS, DHCP, Routing,
Diagnostics (ping, traceroute, ss, curl, netstat)

Servers & Virtualization: Nginx, PHP-FPM, Apache, Docker,
Docker Compose, Cloudflare Tunnel

IT Service Management: Helpdesk L1, Jira / Service Desk,
SLA compliance, Incident Escalation

Identity & Access: Active Directory (AD), Exchange / Mail
Services, VPN, RDS / RDP, AnyDesk

Scripting & Tools: Bash, Cron, Git, Systemd, Journalctl, Htop
Autonomous Web Server & Cloud Infrastructure

PROJECT EXPERIENCE
Deployment: Deployed and configured an Ubuntu Server environment with UFW firewall and SSH key authentication.

Containerization: Containerized a LEMP stack (Nginx, PHP-FPM, MySQL) using Docker Compose for isolated service deployment.

Automation & Security: Configured automated database and file backups via Cron and Bash scripts, utilizing Cloudflare Tunnel for
secure public access.

EDUCATION
Lviv IT College
Associate Degree in Software Engineering / Computer Science

LANGUAGES
Ukrainian: Native / Professional fluency
English: A2 / Technical (Reading documentation, basic written
communication)