Нікіта

NIKITA POPOV Kyiv , Ukraine
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

SUMMARY
Results-oriented Quality Support Engineer with 7+ years of experience at Ring (Squad). Proven track record in technical
troubleshooting, hardware asset management, and cross-functional coordination. Expertise in full-cycle project preparation,
from firmware configuration to 3D modeling custom parts. Strong communicator with a background in English-taught
engineering education.

EXPERIENCE
Quality Support Engineer L3 | Squad, Kyiv
Oct 2024 – Present
Technical Support & Operations: Manage full technical preparation and troubleshooting for 40+ diverse data collection
projects.
Hardware Asset Management: Responsible for the inventory and maintenance of 700+ devices, including laptops,
smartphones, and proprietary hardware.
Prototyping: Design and 3D print custom mounts and housings to optimize device placement and data integrity.
Knowledge Management: Prepare technical documentation and conduct knowledge-sharing sessions for Data Collection
Engineers.
Process Improvement: Act as a key liaison between engineers and Project Managers, systematizing feedback to improve
workflow and hardware efficiency.
Deployment: Handle full setup, configuration and firmware updates for devices in pre-production and market-ready stages.

Data Collection Engineer L2 | Ring Ukraine (Squad), Kyiv
Feb 2022 – Oct 2024
Executed high-quality data gathering across multiple programs using market-ready and early-stage prototypes.
Simulated complex real-world scenarios to recreate specific conditions (lighting, weather, movement) required for reliable
data.
Managed field and indoor data collection activities, ensuring data integrity for AI/ML model training.

Data Operator L1 | Ring Ukraine, Kyiv
Aug 2018 – Feb 2022
QA Initiatives: Contributed to QA-related projects, improving technical understanding of device components and firmware.
Quality Control: From manual markup promoted to Rechecker Team due to exceptional performance in data markup and
understanding of internal work processes.

EDUCATION
National Aviation University, Kyiv
Bachelor of Automation and Computer-Integrated Technologies | 2015 – 2019
Specialization: Aviation Computer-Integrated Complexes.
Note: Full degree program conducted entirely in English.

SKILLS
Technical: Hardware Troubleshooting, Firmware Configuration, Data Collection Methodologies, 3D Printing (Slicing &
Operating), Basic 3D Modeling, Basic Bash.
Tools: Jira, Confluence, Slack, MS Office, Google Workspace (Advanced Sheets).
Soft Skills: Problem-solving, Cross-team Communication, Mentoring & Coaching, Analytical Thinking, Inventory
Management, Process Optimization.

LANGUAGES
English: B2 (CEFR) – Proficient in technical and professional communication.
Ukrainian: Native.