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Technical support specialist
- Age:
- 39 years
- City:
- Kyiv
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Vyacheslav Hrabskyi
Phone: [open contact info ](look above in the "contact info" section)
Email: [open contact info ](look above in the "contact info" section)
Github: https://github.com/ApprenticeCodeWizzard
Analytical, detail-oriented IT professional with a C1 English level and a strong technical foundation in
Python, Java, and Client-Server Architecture. Gaining hands-on commercial experience within the
eHealth ecosystem, closely collaborating with technical support to resolve complex system issues.
Skilled in incident handling, cross-functional communication, and technical documentation.
SKILLS Programming Languages & Libraries:
Python (Pandas, NumPy), Java, JavaScript, SQL
Architecture & Networking:
Client-Server Architecture, Microservices, REST API, TCP/IP, JSON
DevOps:
Docker, CI/CD pipelines, Git
Tech Support & Tools:
Incident Handling, Technical Support, Kibana, Postman, Cybersecurity, Jira
Languages:
English - C1 (Advanced)
Ukrainian - Native
Other:
LLM Prompt Engineering, Reading and understanding technical documentation,
OOP, Agile/Scrum
PROFESSIONAL Analyst of Computer Systems in the Business Analysis Department for
EXPERIENCE Information Systems and Registers in eHealth
May 2025 - till now
Resolved complex user inquiries in collaboration with tech support.
Systematized fragmented system documentation by analyzing and
restructuring disorganized information into a cohesive, professional knowledge
base.
Contributed to the implementation of the new internship module within the
national platform “eHealth”.
Conducted gap analysis to improve and to align the new module with existing
systems and workflows.
Collaborated with cross-functional teams (Dev, QA) to ensure high-quality and
on-time delivery.
Facilitated User Acceptance Testing (UAT) and managed the feedback loop.
Participated in workshops and interviews with end users (interns,
administrators, medical institutions).
Soldier in the Armed Forces of Ukraine
2022-2024
Marсh 2022-October 2023 - combat engineer
October 2023 - April 2024 - radio and wired comunication specialist
HR consultant in private enterprise
2012-2022
December 2012 - February 2022
Designed and implemented comprehensive grading systems and
Compensation & Benefits structures.
Created automated tools for implementing reward policies based on the
grading system, including salary and wage fund calculator.
Transferred grading methodology and trained clients to use digital tools for
salary and reward decisions.
Consulted clients on HR process optimization and the strategic application of
people analytics.
Managed end-to-end employee engagement surveys, delivering actionable
insights and strategic recommendations based on data analysis.
Co-developed business simulations for assessments, including financial modeling
and the creation of analytical guidelines for client use.
Journalist and content writer in «ТехноМир»
2009-2012
Contributed over 40 articles on tech, history, science fiction, videogames and other
topics.
EDUCATION National University of Kyiv-Mohyla Academy
2004-2008
Bachelor of Political Science
Minor in History
COURSES Basic radio communication | 2022
UAV engineering and programming | 2023
Cybersecurity (Google) | 2024
Data analytics (Google) | 2024
Osint (Molfar) | 2024
Math and statistics for data science (Robot dreams) | 2024
Java developer (JavaRush) | 2025
Python fullstack (JavaRush) | 2025
AI for video production (Robot Dreams) | 2026
Phone: [
Email: [
Github: https://github.com/ApprenticeCodeWizzard
Analytical, detail-oriented IT professional with a C1 English level and a strong technical foundation in
Python, Java, and Client-Server Architecture. Gaining hands-on commercial experience within the
eHealth ecosystem, closely collaborating with technical support to resolve complex system issues.
Skilled in incident handling, cross-functional communication, and technical documentation.
SKILLS Programming Languages & Libraries:
Python (Pandas, NumPy), Java, JavaScript, SQL
Architecture & Networking:
Client-Server Architecture, Microservices, REST API, TCP/IP, JSON
DevOps:
Docker, CI/CD pipelines, Git
Tech Support & Tools:
Incident Handling, Technical Support, Kibana, Postman, Cybersecurity, Jira
Languages:
English - C1 (Advanced)
Ukrainian - Native
Other:
LLM Prompt Engineering, Reading and understanding technical documentation,
OOP, Agile/Scrum
PROFESSIONAL Analyst of Computer Systems in the Business Analysis Department for
EXPERIENCE Information Systems and Registers in eHealth
May 2025 - till now
Resolved complex user inquiries in collaboration with tech support.
Systematized fragmented system documentation by analyzing and
restructuring disorganized information into a cohesive, professional knowledge
base.
Contributed to the implementation of the new internship module within the
national platform “eHealth”.
Conducted gap analysis to improve and to align the new module with existing
systems and workflows.
Collaborated with cross-functional teams (Dev, QA) to ensure high-quality and
on-time delivery.
Facilitated User Acceptance Testing (UAT) and managed the feedback loop.
Participated in workshops and interviews with end users (interns,
administrators, medical institutions).
Soldier in the Armed Forces of Ukraine
2022-2024
Marсh 2022-October 2023 - combat engineer
October 2023 - April 2024 - radio and wired comunication specialist
HR consultant in private enterprise
2012-2022
December 2012 - February 2022
Designed and implemented comprehensive grading systems and
Compensation & Benefits structures.
Created automated tools for implementing reward policies based on the
grading system, including salary and wage fund calculator.
Transferred grading methodology and trained clients to use digital tools for
salary and reward decisions.
Consulted clients on HR process optimization and the strategic application of
people analytics.
Managed end-to-end employee engagement surveys, delivering actionable
insights and strategic recommendations based on data analysis.
Co-developed business simulations for assessments, including financial modeling
and the creation of analytical guidelines for client use.
Journalist and content writer in «ТехноМир»
2009-2012
Contributed over 40 articles on tech, history, science fiction, videogames and other
topics.
EDUCATION National University of Kyiv-Mohyla Academy
2004-2008
Bachelor of Political Science
Minor in History
COURSES Basic radio communication | 2022
UAV engineering and programming | 2023
Cybersecurity (Google) | 2024
Data analytics (Google) | 2024
Osint (Molfar) | 2024
Math and statistics for data science (Robot dreams) | 2024
Java developer (JavaRush) | 2025
Python fullstack (JavaRush) | 2025
AI for video production (Robot Dreams) | 2026
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