Анастасія

Anastasiia Sorokolit
PROFESSIONAL SUMMARY
I am a hard-working person with strong organisational skills.
Approachable, conscientious individual with history of delivering
exceptional customer service, remains calm and collected in busy
environments, following orders and communicating with teams.
Demonstrates strong attention to detail and fast-paced learning.
Moreover I am an energetic employee well-versed in strong
communication and organisation skills, seeks solutions to problems and
CONTACT applies extensive analytical knowledge to findings. Study at the
university and experience in customer service gives interpersonal skills,
2 Penygraig Llanbadarn Fawr ,
collaboration and problem-solving, and driven to deliver high-quality
Aberytwyth , United Kingdom
service and consistent results.
SY233SG
[open contact info](look above in the "contact info" section)
[open contact info](look above in the "contact info" section) WORK HISTORY
Ukrainian Ice cream server 04/2023 - Current
The Hive - Aberaeron, United Kingdom
• Kept work areas spotlessly clean for optimal hygiene levels and
SKILLS consistent customer satisfaction.
• Training and development • Advised customers on menu items, providing recommendations and
• Strong communicator addressing allergy concerns.
• Excellent interpersonal skills • Totalled bills and accepted cash, card and mobile payments.
• Mental health support • Achieved high levels of customer satisfaction by customising orders
• Emotional resilience based on allergens and special dietary requirements.
• Completed 2 courses online about • Completed daily cleaning lists to maintain tidy and welcoming dining
"Depression and low mood in young areas.
people", " Develop and teach skills for • Managed over 250 customers per day
creative thinking" (certificates
included) English teacher 12/2023 - 02/2024
• Completed course on first aid ( AntiSchool - Kyiv, Ukraine
certificate included) • Evaluated student progress by providing short quizzes, examinations
• Completed Cabin Crew Training (CPD and standardised tests.
Certificate) • Adapted teaching styles and resources to suit student age and ability.
• Planned dynamic, interesting lessons by incorporating variety of
mediums.
LANGUAGES • Recommended effective additional learning resources, aiding
English continued student confidence and abilities.
• Managed over 4-5 individual lessons per day
Upper intermediate
IELTS 5.5
Ukrainian EDUCATION
Native Bachelor of Psychology: Psychology, 09/2023 – Current
West Ukrainian National University – Ternopil, Ukraine
Russian

Native A-Levels: Heath and Social care, Media studies , 09/2022 – 05/2024
Polish Ysgol Gyfun Aberaeron – Ceredigion

Elementary A-Levels: Maths, Ukrainian Language, English, World History, Ukrainian
History. Physics,Chemistry, Biology etc, 09/2012 – 06/2023
School N15 – Ternopil, Ukraine