Євген

Ievgen Sergiichuk
IT Support Specialist / Service Desk / Technical Support
Poland (Bydgoszcz) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

SUMMARY
IT Support Specialist with hands-on experience in remote and on-site technical support. Experienced in
Windows installation and configuration, hardware and software troubleshooting, network connectivity, printers,
POS systems and retail IT equipment. Comfortable working independently and with remote IT teams, following
technical procedures and troubleshooting issues step by step. Looking for a stable, long-term IT Support
position to further develop technical skills and grow professionally.

TECHNICAL SKILLS
- Operating Systems: Windows 10/11, Linux (basic)
- IT Support: End-user support, remote support, hardware and software troubleshooting, software and driver
installation
- Networking: TCP/IP, IP configuration, LAN/Wi-Fi troubleshooting, DNS, DHCP fundamentals, ping, ipconfig
- Hardware: PCs/laptops, routers, switches, access points, POS systems, payment terminals, printers
- Tools: Microsoft Office, AnyDesk, VirtualBox, antivirus software
- Additional Knowledge: Active Directory (basic), ServiceNow (basic experience), MySQL (basic),
Python (basic)

WORK EXPERIENCE
IT Support / Field Technician (Contract)
Sharp Brains Ltd. | Mar 2026 – Present
- Provide onsite IT support and deployment for retail stores.
- Install, replace and configure routers, switches, access points, POS systems, payment terminals and printers.
- Troubleshoot Internet, Wi-Fi, printer and device connectivity issues.
- Configure Windows workstations and laptops and perform basic testing.
- Support new store openings, including equipment installation, network connections and final testing.
- Work with remote IT teams and complete required task documentation and reports.
IT Support Technician (Remote)
Private Agricultural Company | Sep 2025 - Feb 2026
- Provided remote IT support for five business users as the company's only IT Support person.
- Supported Windows 10/11, including OS installation and configuration.
- Installed and configured software, drivers and updates on desktops and laptops.
- Troubleshot hardware, software, LAN, Wi-Fi, Internet and printer issues.
- Provided remote assistance using AnyDesk and communicated with users by phone and email.
Navigation Officer (Watch Officer)
Carisbrooke Shipping Ltd. | Jan 2019 - Jan 2025
- Responsible for navigation systems and onboard technical equipment.
- Worked with computer-based systems, technical documentation and reporting processes.
- Worked in multinational crews and handled time-critical operational situations under pressure.

EDUCATION
- Neoversity IT University (Woolf, Malta)
Master of Computer Science - Cybersecurity and AI | In Progress, Expected 2027
- IT & Systems Fundamentals Program - Professional Training | Jan 2025 - Aug 2025
- Odessa Maritime Academy, Ukraine - Jr. Specialist Diploma in Marine Navigation & Transportation

LANGUAGES
- English - Upper-Intermediate (B2)
- Polish - Intermediate (B1)
- Ukrainian - Native