Євген

Ievgen Sergiichuk
IT Support Specialist / Service Desk / Technical Support
Poland (Bydgoszcz) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Summary
IT Support Specialist with hands-on experience in Windows administration, technical troubleshooting, and
end-user support in international environments. Strong background in system setup, issue resolution and IT
documentation. Comfortable working under pressure, following procedures, and supporting users in day-to-day
technical issues. Currently focused on developing a long-term career in IT Support, Service Desk within a
structured IT environment.

Skills
- Operating Systems: Windows 10/11 (installation, configuration and end-user support), Linux (basic end-user
support).
- IT Support & Troubleshooting: End-user technical support, hardware & software troubleshooting,
Service Desk, user account support (passwords, access), printer & peripheral support, issue analysis and
resolution, escalation according to procedures.
- Networking (Basic): TCP/IP fundamentals, LAN/WAN concepts, DNS, DHCP basics, VPN user connectivity
support.
- Tools & Environment: Microsoft Office 365 (Outlook, Teams, Excel, Word), remote support tools, antivirus
software, VirtualBox, MySQL, ticketing systems, Active Directory (basic user administration).
- Soft Skills: Clear communication with users, problem-solving, ability to work under pressure, attention to
detail.

Work Experience
IT Support / Field Technician (Contract)
Sharp Brains Ltd. Mar 2026 - Present

- Performed on-site IT deployment and support for retail stores
- Installed and configured network equipment (router, switch, access point)
- Set up POS systems, payment terminals and fiscal printers
- Connected laptops, printers and mobile devices to the network
- Assisted remote IT team in system testing and validation
- Completed installation documentation and on-site checklist
IT Support / Systems Support (Freelance, Part-time) Jan 2025 - Present
- Provided technical support for Windows systems and end-users
- Installed and configured software, printers and basic networks
- Resolved hardware, system and connectivity issues
- Installed antivirus software and basic system protection tools

Carisbrooke Shipping LTD - Navigation Officer (Watch Officer) Jan 2019 - Jan 2025
- Responsible for navigation systems and onboard equipment
- Operated and supported onboard technical systems
- Followed strict documentation and reporting processes
- Worked under pressure and handled critical situations

Education
- Neoversity IT University (Woolf, Malta) - Master of Computer Science (in progress) - 2027
- IT & Systems Fundamentals Program (Professional training)
- Odessa Maritime Academy, Ukraine - Jr. Specialist Diploma in Marine Navigation & Transportation

Languages
- English - Upper-Intermediate (B2)
- Polish - Intermediate (B1)
- Ukrainian - Native