Дарья
Customer success manager
- Age:
- 20 years
- City of residence:
- Kyiv
- Ready to work:
- Kyiv, Remote
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Results-driven and empathetic Communication Specialist and English Philology student with 2+ years of
experience in client management, problem-solving, and cross-cultural communication. Highly pro cient in
navigating digital tools and visual platforms. Proven track record of managing a portfolio of 15+ active clients,
achieving an 85%+ retention rate through a personalized approach and active listening. Seeking to leverage
exceptional English communication skills, adaptability, and a strong understanding of digital software to drive
user satisfaction and long-term loyalty within a dynamic product IT environment.
Education
Kyiv National Linguistic University, Kyiv, Ukraine
Bachelor of Arts in Philology (English and Spanish, Translation Track)
Completed June 2027 (expected)
Work Experience
Self-Employed, Remote March 2024 – Present
Private English Tutor
• Deliver 20–25 individual and pair lessons per week, maintaining a student retention rate of 85%+
(learners continuing for 6+ months).
• Actively listen to client pain points, diagnose learning/technical difficulties, and pro-actively adapt
strategies to ensure measurable progress within 1-2 months.
• Manage a client base of 15+ active students across different age groups, adapting methodology to each
learner's goals and pace.
English with AS (Founder: Solomia Slyva), Remote February 2024 – March 2026
Online English Tutor
• Taught 10+ students of varying ages and proficiency levels using individualized lesson plans aligned with
each student’s specific goals.
• Increased student active participation by introducing interactive activities (role plays, project-based tasks),
resulting in improved fluency and grammatical accuracy.
Volunteer Experience
ENGin Program, Remote February 2026 – Present
Volunteer English Tutor
• Provide weekly English conversation lessons to Ukrainians displaced by war, supporting over 5 learners
concurrently.
• Design speaking-focused sessions tailored to each learner’s emotional context and communication goals,
contributing to measurable fluency gains within 2–3 months of regular practice.
• Adapt curriculum to diverse proficiency levels, from A2 to B2, ensuring consistent learner progress.
NGO “League of Youth” (Ovruch Volunteer Movement), Ovruch, UkraineJune 2024 – July 2024
English Club Facilitator
• Led group communication sessions for 8-15 participants, resolving interpersonal blocks and building a
confident, stress-free communication environment.
• Developed interactive group activities that boosted participation and measurably improved students’
confidence in group communication settings.
Leadership & Activities
Kyiv National Linguistic University, Kyiv, Ukraine
Member, University Speaking Club January 2026 – Present
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• Participate in structured English-speaking sessions to develop public speaking and academic discussion
skills.
Student Group Delegate September 2023 – June 2024
• Represented student group in academic and organizational matters; facilitated communication between
students and faculty members.
Additional Skills
• Languages: Ukrainian (native), English (Upper-Intermediate/Advanced), Spanish (Pre-Intermediate)
• Teaching Tools: Quizlet, Google Classroom, Zoom, Google Meet, Canva (lesson design)
• Skills: Curriculum design, lesson planning, learner needs assessment, intercultural communication,
adaptability
Research / Publications
• Vashchuk, D. “Extralingual Factors in Communication and Their Significance in Modern English
Discourse.” Abstract accepted for online conference presentation, 2026 (forthcoming).
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