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Helen

Sales manager

Age:
34 years
City of residence:
Other countries
Ready to work:
Remote

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HELEN YINUSA
Phone: [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
Telegram: @helenyinusa
LinkedIn: [open contact info](look above in the "contact info" section)
Location: Jos, Plateau State, Nigeria

PROFESSIONAL SUMMARY
Dedicated Contact Center Operator and Customer Service Representative with over three years of experience in customer support, outbound sales, and relationship management. Proven ability to handle 400+ outbound calls daily, achieving an 80% lead-to-sales conversion rate and a 90% redemption rate while consistently meeting KPIs. Bilingual in English and French, with experience supporting customers across African markets using CRM systems and delivering excellent customer experiences.

CORE SKILLS
Customer Service • Contact Center Operations • CRM Systems • Outbound & Inbound Calls • Lead Generation • Complaint Resolution • Sales Conversion • Customer Retention • Data Entry • Microsoft Office • Communication • Problem Solving

PROFESSIONAL EXPERIENCE
Contact Center Operator / Customer Care Representative
Synergy Global Workforce Solutions Limited | 2024 – Present
Handle 400+ outbound calls daily, converting 80% of leads into sales and maintaining a 90% redemption rate. Resolve customer inquiries and complaints, process orders, update CRM records, and provide bilingual support to clients across French-speaking African countries. Consistently exceed performance targets while building strong customer relationships through effective communication and problem-solving.

EDUCATION
Bachelor of Arts (B.A.) in French

LANGUAGES
English • French • Hausa • Igala • Idoma
References: Available upon request.

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Work.ua The candidate's resume is posted at https://www.work.ua/resumes/19401189/