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Junior accountant
- Age:
- 23 years
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ABOUT ME
Khrystyna Kordiuk Detail-oriented and analytical professional with experience in quality assurance
and customer support. Developed strong analytical, problem-solving, and
communication skills while working with quality standards, process improvement
Date of birth: 31/07/2002
initiatives, and complex cases. Passionate about building a career in finance and
Nationality: Ukrainian business, with a strong willingness to learn, grow professionally, and apply
analytical skills to deliver accurate, high-quality results.
Gender: Female
WORK EXPERIENCE
Namecheap
CONTACT
Customer Support Specialist
Wrocław, Poland (Home) 01/09/2021 – Current
• Provide technical support to customers worldwide, resolving hosting,
[open contact info ](look above in the "contact info" section) domain, DNS, email, and website-related issues.
• Analyze complex technical cases and deliver timely, effective solutions.
[open contact info ](look above in the "contact info" section) • Support Shift Leads in handling complex customer cases and
[open contact info ](look above in the "contact info" section) escalations.
• Contribute to improving team procedures and internal processes to
khrystyna-kordiuk/
enhance efficiency and service quality.
[open contact info ](look above in the "contact info" section) (Whatsapp) • Assist the Team Lead with preparing presentations and facilitating team
meetings.
• Maintain accurate documentation and ensure compliance with
established procedures and quality standards.
Namecheap
Quality Assurance Specialist
10/04/2023 – 18/12/2025
• Evaluated customer support interactions to ensure compliance with
quality standards and internal procedures.
• Conducted quality reviews and provided constructive feedback to
support performance improvement.
• Identified performance trends and areas for improvement through
regular quality assessments.
• Reported operational issues and recommended process improvements.
• Maintained accurate evaluation records and contributed to consistent
quality standards across the team.
EDUCATION AND TRAINING
18/08/2025 – 25/03/2026
Data Analyst Certificate IT School GoIT
01/09/2023 – 31/12/2024
Master's Degree in International Economics Lviv Polytechnic
National University
21/02/2024 – 30/06/2024
NAWA Exchange Programme - International Management
(Master's Level) Gdańsk University of Technology
01/09/2019 – 30/06/2023
Bachelor's Degree in International Economic Relations Lviv
Polytechnic National University
13/09/2022 – 24/12/2022
Erasmus+ Exchange Programme - International Business
(Level 6) Kingston University, London
LANGUAGE SKILLS
MOTHER TONGUE(S): Ukrainian
Other language(s):
English (Cambridge FCE)
Listening B2 Spoken production B2
Reading B2 Spoken interaction B2
Writing B2
Polish
Listening B1 Spoken production B1
Reading B1 Spoken interaction B1
Writing B1
French
Listening A1 Spoken production A1
Reading A1 Spoken interaction A1
Writing A1
SKILLS
Skills and Tools
Hard skills
Basic Accounting Principles | Financial Statements Analysis | Balance Sheet & Income Statement Understanding
| Data Analysis | Microsoft Excel | SQL | KPI Analysis | Quality Assurance | Quality Control | Process
Improvement | Process Documentation | Data Validation | Reporting | Data Visualization | Dashboard Creation
| Python (Pandas) | Presentation Skills
Soft skills
Analytical Thinking | Attention to Detail | Problem Solving | Organizational and Planning Skills | Communication
Skills | Teamwork | Ability to Work Under Pressure | Proactive Approach | Adaptability | Reliability and
Responsibility | Continuous Learning Mindset | Effective Multitasking
Tools
Microsoft Office (Excel, PowerPoint, Word) | Tableau | Jupyter Notebook | Google Colab | DBeaver | Jira |
Confluence | Trello | Kayako | Slack | Flock
Khrystyna Kordiuk Detail-oriented and analytical professional with experience in quality assurance
and customer support. Developed strong analytical, problem-solving, and
communication skills while working with quality standards, process improvement
Date of birth: 31/07/2002
initiatives, and complex cases. Passionate about building a career in finance and
Nationality: Ukrainian business, with a strong willingness to learn, grow professionally, and apply
analytical skills to deliver accurate, high-quality results.
Gender: Female
WORK EXPERIENCE
Namecheap
CONTACT
Customer Support Specialist
Wrocław, Poland (Home) 01/09/2021 – Current
• Provide technical support to customers worldwide, resolving hosting,
[
• Analyze complex technical cases and deliver timely, effective solutions.
[
[
• Contribute to improving team procedures and internal processes to
khrystyna-kordiuk/
enhance efficiency and service quality.
[
meetings.
• Maintain accurate documentation and ensure compliance with
established procedures and quality standards.
Namecheap
Quality Assurance Specialist
10/04/2023 – 18/12/2025
• Evaluated customer support interactions to ensure compliance with
quality standards and internal procedures.
• Conducted quality reviews and provided constructive feedback to
support performance improvement.
• Identified performance trends and areas for improvement through
regular quality assessments.
• Reported operational issues and recommended process improvements.
• Maintained accurate evaluation records and contributed to consistent
quality standards across the team.
EDUCATION AND TRAINING
18/08/2025 – 25/03/2026
Data Analyst Certificate IT School GoIT
01/09/2023 – 31/12/2024
Master's Degree in International Economics Lviv Polytechnic
National University
21/02/2024 – 30/06/2024
NAWA Exchange Programme - International Management
(Master's Level) Gdańsk University of Technology
01/09/2019 – 30/06/2023
Bachelor's Degree in International Economic Relations Lviv
Polytechnic National University
13/09/2022 – 24/12/2022
Erasmus+ Exchange Programme - International Business
(Level 6) Kingston University, London
LANGUAGE SKILLS
MOTHER TONGUE(S): Ukrainian
Other language(s):
English (Cambridge FCE)
Listening B2 Spoken production B2
Reading B2 Spoken interaction B2
Writing B2
Polish
Listening B1 Spoken production B1
Reading B1 Spoken interaction B1
Writing B1
French
Listening A1 Spoken production A1
Reading A1 Spoken interaction A1
Writing A1
SKILLS
Skills and Tools
Hard skills
Basic Accounting Principles | Financial Statements Analysis | Balance Sheet & Income Statement Understanding
| Data Analysis | Microsoft Excel | SQL | KPI Analysis | Quality Assurance | Quality Control | Process
Improvement | Process Documentation | Data Validation | Reporting | Data Visualization | Dashboard Creation
| Python (Pandas) | Presentation Skills
Soft skills
Analytical Thinking | Attention to Detail | Problem Solving | Organizational and Planning Skills | Communication
Skills | Teamwork | Ability to Work Under Pressure | Proactive Approach | Adaptability | Reliability and
Responsibility | Continuous Learning Mindset | Effective Multitasking
Tools
Microsoft Office (Excel, PowerPoint, Word) | Tableau | Jupyter Notebook | Google Colab | DBeaver | Jira |
Confluence | Trello | Kayako | Slack | Flock
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The candidate's resume is posted at https://www.work.ua/resumes/19401456/