Філ

Pylyp Sarapyn
Languages: English – advanced level; German- advanced level; Ukrainian & Russian – fluent (Mother tongues)
Address: Kharkiv, Ukraine
Mobile: [open contact info](look above in the "contact info" section)
Email:
[open contact info](look above in the "contact info" section)

Profile

Result-oriented Professional with 4+ years of experience in Customer Support, Account Management, and Sales. Proven track record as a Head of Support, managing high-profile client relationships, driving retention, and coordinating cross-functional teams. Highly autonomous decision-maker, experienced in owning operations independently and managing high-pressure situations. Advanced fluency in English, paired with a solid understanding of the gaming community and player mindset.

Education

2017-2021 V.N. Karazin Kharkiv National University ; BA, Philology(Foreign Languages and translation)
February 2026- Advanced qualification course for the specialty “Manager (Hunter) in Ukraine”

Work experience
February 2026 – Present | Sales Manager | Remote
• Managed the full sales cycle, focusing on tailored client onboarding and long-term relationship building.
• Utilized CRM systems to track complex transactions, ensuring high transparency, data accuracy, and workflow efficiency.
• Drove revenue growth by actively identifying upselling opportunities and understanding specific client preferences.
• Consistently achieved sales targets and performance goals with a strong results-driven approach.

January 2023 – September 2025 I Head of customer support department at Pharm Company I Kharkiv
• Managed client relationships as the primary point of contact, driving client satisfaction and ensuring strong, long-term partnerships.
• Facilitated seamless communication between clients and internal project teams to ensure requirements were clearly understood and delivered on schedule.
• Proactively monitored project progress and provided timely updates to clients on status, deliverables, and timelines, managing expectations effectively
• Delivered exceptional multi-channel customer support (phone, chat, email), maintaining high client satisfaction scores.
• Managed and resolved complex customer inquiries and service issues efficiently.
• Proactively communicated product updates and changes to clients, ensuring they remained well-informed.
• Leveraged CRM systems to log interactions, track support tickets, and manage customer accounts.

October 2021 – December 2023 I Customer Support Specialist I Pharm Company I Kharkiv
• Coordinated cross-functional teams (e.g., IT, Development, Design, Sales) to align internal efforts with client requirements and guarantee timely project delivery.
• Oversaw the entire client engagement cycle, meticulously tracking project milestones and communicating status to key stakeholders.
• Identified and mitigated client risks and challenges in advance, collaborating with internal teams to implement proactive solutions.
• Prepared and maintained critical account documentation, including detailed budgets, financial reports, and project scopes.
• Managed account financials, ensuring transparency and accuracy in all budgeting and reporting for client projects.
• Analyzed client needs and business objectives to identify potential risks and new opportunities for partnership.
Other experience

III Kharkiv International Legal Forum (24.09.2019-28.09.2019)

XXI All-Ukrainian scientific conference of professors, young scientists and students “Ukrainian society socio-political analysis of the present and forecast of the future”(09.12.2019-12.12.2019)

XI University scientific-practical conference of students; ”State building and local self-government in Ukraine and foreign countries”(06.12.2019- 08.12.2019)