Contact information

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Work experience

Order Processing Specialist

from 11.2020 to 02.2021 (4 months)
Mvideo, Дистанційно (Роздрібна торгівля)

• Entered, verified, and maintained customer and order data in the company's internal CRM system.
• Monitored and tracked order status from order creation to handover to the logistics department.
• Checked and verified computer hardware specifications using the company's internal databases.
• Processed large volumes of information while following company procedures and operational guidelines.

Life Guard

from 06.2018 to 02.2019 (9 months)
Carnival Cruise Line (USA, Florida), Дистанційно (Туризм)

• Worked under an international contract as part of an English-speaking team on board cruise ships operating in the USA and the Bahamas.
• Monitored guests and children around the pool areas to ensure compliance with safety rules and company procedures.
• Coordinated with the team during emergency situations according to international safety procedures.
• Maintained company safety standards and provided immediate assistance when required.

Education

Rivne Institute of Slavonic Studies

English Philology, Рівне
Higher, from 2014 to 2016 (2 years)

Knowledge and skills

• Business Operations
• MS Excel
• SOP Compliance
• Time management
• Operations Management
• Attention to Detail
• Data Processing
• Google Sheets
• Analytical thinking
• Data management

Language proficiencies

English — above average

Additional information

I have an analytical mindset and a background in English Philology. I am interested in back-office operations, including data management, spreadsheets, CRM administration, documentation, and process coordination. I am comfortable with written business communication in English and reviewing English-language documentation.