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Анна
HR-менеджер
- City:
- Kyiv
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ANNA SAVRANSKA
HR Manager
CONTACT SUMMARY
[open contact info ](look above in the "contact info" section)
People-oriented professional with 2+ years of experience
[open contact info ](look above in the "contact info" section) in IT, coordinating teams and supporting employee
Kyiv onboarding, communication, and HR operations.
Passionate about employee experience and people
anna_savranska
development.
HARD SKILLS WORK EXPERIENCE
Employee Onboarding PROJECT MANAGER
Employee Relations UniTalk
Performance management May 2024-May 2026
Internal Communication
Documentation Coordinated daily collaboration between cross-
Employee Experience functional teams of developers, QA, designers and
Training & Mentoring stakeholders.
HRIS (PeopleForce) Facilitated communication between leadership and
Google Workspace employees, ensuring alignment and timely issue
HR Analytics (basic) resolution.
Workflow Improvement Facilitated daily stand-ups, sprint planning,
Conflict Resolution retrospectives, and regular team sync meetings.
Supported onboarding and adaptation of new
employees by introducing internal processes,
SOFT SKILLS
documentation, and team workflows.
Communication Identified team challenges through regular
Active Listening communication, helped remove blockers, and
Emotional Intelligence supported continuous process improvement.
Empathy Created and maintained internal documentation to
Relationship Building improve onboarding and knowledge sharing.
Conflict Resolution Initiated workflow improvements that enhanced
Team Collaboration collaboration and transparency across teams.
Problem Solving Partnered with managers and stakeholders to
Adaptability support team effectiveness and organizational goals.
Organizational Skills
Analytical Thinking
LANGUAGES
Ukrainian - native
English - C1
CUSTOMER CARE AGENT
Snov.io
April 2022-October 2023
Provided customer support via phone, email, and chat
Identified customer needs, resolved issues, and gathered
feedback
Mentored and onboarded new Customer Support
Specialists, helping them adapt to internal processes.
Collaborated with Product, QA and Development teams
to improve customer experience.Maintained internal
documentation and knowledge base
Collected customer feedback and shared insights with
internal teams to support product improvements.
EDUCATION
Art of Business Analysis
July-september 2024
Business Analysis Essentials Trening
Beetroot Academy
Jan - May 2024
Project Management in IT
Andrzej F. Modrzewski University
2019-2022
Management
HR Manager
CONTACT SUMMARY
[
People-oriented professional with 2+ years of experience
[
Kyiv onboarding, communication, and HR operations.
Passionate about employee experience and people
anna_savranska
development.
HARD SKILLS WORK EXPERIENCE
Employee Onboarding PROJECT MANAGER
Employee Relations UniTalk
Performance management May 2024-May 2026
Internal Communication
Documentation Coordinated daily collaboration between cross-
Employee Experience functional teams of developers, QA, designers and
Training & Mentoring stakeholders.
HRIS (PeopleForce) Facilitated communication between leadership and
Google Workspace employees, ensuring alignment and timely issue
HR Analytics (basic) resolution.
Workflow Improvement Facilitated daily stand-ups, sprint planning,
Conflict Resolution retrospectives, and regular team sync meetings.
Supported onboarding and adaptation of new
employees by introducing internal processes,
SOFT SKILLS
documentation, and team workflows.
Communication Identified team challenges through regular
Active Listening communication, helped remove blockers, and
Emotional Intelligence supported continuous process improvement.
Empathy Created and maintained internal documentation to
Relationship Building improve onboarding and knowledge sharing.
Conflict Resolution Initiated workflow improvements that enhanced
Team Collaboration collaboration and transparency across teams.
Problem Solving Partnered with managers and stakeholders to
Adaptability support team effectiveness and organizational goals.
Organizational Skills
Analytical Thinking
LANGUAGES
Ukrainian - native
English - C1
CUSTOMER CARE AGENT
Snov.io
April 2022-October 2023
Provided customer support via phone, email, and chat
Identified customer needs, resolved issues, and gathered
feedback
Mentored and onboarded new Customer Support
Specialists, helping them adapt to internal processes.
Collaborated with Product, QA and Development teams
to improve customer experience.Maintained internal
documentation and knowledge base
Collected customer feedback and shared insights with
internal teams to support product improvements.
EDUCATION
Art of Business Analysis
July-september 2024
Business Analysis Essentials Trening
Beetroot Academy
Jan - May 2024
Project Management in IT
Andrzej F. Modrzewski University
2019-2022
Management
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The candidate's resume is posted at https://www.work.ua/resumes/19424391/