Марта

Sotka Marta
Business Administration Student | Customer Relations & Business Development
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Vinnytsia, Ukraine

SUMMARY
Business Administration student with experience in customer relations, information management, and
business operations. Skilled in data analysis, research, customer communication, and problem-solving.
Experience working in the banking sector and managing an entrepreneurial project. Strong attention to
detail, adaptability, and ability to perform effectively in fast-paced environments.

SKILLS
• Customer Service • Client Communication • Attention to Detail • Data Analysis • Market Research •
Consumer Insights • Critical Thinking • Problem Solving • Data Management • Banking Systems •
Microsoft Excel & Microsoft Word & Microsoft PowerPoint • Organizational Skills • Time Management •
Business Communication • Presentation Skills • Cross-Cultural Communication • Adaptability

PROFESSIONAL EXPERIENCE
Customer Relations Specialist 01/2024 – 08/2025
UKRSIBBANK BNP Paribas Group Vinnytsia, Ukraine
Served as the first point of contact for customers, providing information on
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banking products, services, and procedures.
Assisted over 50 clients daily with inquiries, account-related questions, and service
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navigation.
Maintained a 95%+ customer satisfaction standard through professional and
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solution-oriented communication.
Processed and managed customer requests while ensuring accuracy and
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confidentiality of sensitive information.
Handled a high volume of inquiries while maintaining attention to detail and
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compliance with internal banking procedures.
Founder & Entrepreneur 04/2022 – 11/2024
Eco-Friendly Bag Online Store Vinnytsia, Ukraine
•Produced and sold over 300 reusable bags made from recycled fabrics
•Managed branding, logistics, and customer service with a 97% satisfaction rate
• Conducted customer feedback analysis to identify consumer preferences and
improve product offerings.
• Utilized social media and digital platforms to engage customers and gather insights
into customer behavior.

EDUCATION
Bachelor of Business Administration and Management 09/2025 – Present
University of Szeged, Hungary Szeged, Hungary
Professional Junior Bachelor's Degree in Economics 09/2022 – 06/2025
Vinnytsia College of Economics and Entrepreneurship of WUNU Vinnytisa, Ukraine
Erasmus+ Programme 05/2026 – 06/2026
Topic: Economics and Democracy
Developed research, analytical, and critical thinking skills.
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Improved data interpretation and problem-solving abilities.
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Collaborated in an international academic environment.
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Strengthened communication and teamwork skills.
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LANGUAGES
Ukrainian — Native/Bilingual Russian — Fluent
English — Fluent Polish — Conversational
Hungarian — Basic