Вікторія
Logistics manager
- Considering positions:
- Logistics manager, Диспетчер
- Age:
- 31 years
- City of residence:
- Lviv
- Ready to work:
- Remote
Contact information
The job seeker has entered a phone number and email.
Name, contacts and photo are only available to registered employers. To access the candidates' personal information, log in as an employer or sign up.
You can get this candidate's contact information from https://www.work.ua/resumes/19443288/
Uploaded file
This resume is posted as a file. The quick view option may be worse than the original resume.
Customer Support Professional with over 4 years of experience managing high-volume inquiries and resolving user issues. Proven background in maintaining internal records, tracking data, and updating informational templates. Seeking a remote role in logistics to apply these communication and system skills.
EXPERIENCE
SWEAT, Remote — Customer Support Manager
2022 – 2026
Responsibilities:
●Resolved high volumes of user inquiries via ticketing systems (Zendesk), ensuring high CSAT.
●Identified, documented, and escalated technical bugs to the engineering team.
●Monitored user feedback to identify recurring pain points and areas for product improvement.
●Analyzed existing FAQs and Knowledge Base content, providing data-driven recommendations for updates to enhance user self-service, reviewed and proposed optimizations for macros to improve the accuracy and tone of voice in customer communications.
Happy Kids, Lviv — English Teacher
2018 - 2021
Responsibilities:
• Conducted interactive English lessons for preschoolers using established curricula, focusing on basic vocabulary and early language development.
• Utilized diverse teaching aids and activities to maintain high levels of engagement and participation among young learners.
• Monitored and tracked tuition fees, ensuring timely payments and accurate financial reporting.
• Managed student attendance records and maintained up-to-date documentation for internal reporting.
EDUCATION
Lviv Polytechnic National University | 2012 - 2017 Specialty: applied linguistics (study of foreign languages, linguistics; basic computer knowledge).
Personal Details
[
[
Mykolaiv (Lviv region)
June 21, 1995
SKILLS
Customer support
Technical issue escalation
Ticketing systems (Zendesk)
User feedback analysis
Knowledge Base management
Remote work proficiency
Problem Solving
Time Management
Communication skills
Multitasking
•
LANGUAGES
English - B2
German - A1
More resumes of this candidate
Remote
Viktoriia Dunchak Result-oriented Customer Support Professional with over 4 years of experience. Proven track record of managing high-volume inquiries, resolving technical bugs, and improving user...
Considering positions: Customer support specialist, менеджер, Керівник маркетплейсу
Remote
Viktoriia Dunchak Result-oriented Customer Support Professional with over 4 years of experience. Proven track record of managing high-volume inquiries, resolving technical bugs, and improving user...
Similar candidates
-
Менеджер по роботі з клієнтами
Remote, Kyiv, Kovel -
Спеціаліст з логістики
Remote -
Логіст
Remote -
Фахівець з логістики
Remote, Lutsk -
Менеджер з логістики
Remote -
Менеджер з логістики
50000 UAH, Remote, Rivne, Sarny
Compare your requirements and salary with other companies' jobs:
The candidate's resume is posted at https://www.work.ua/resumes/19443288/