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Еріка

Project manager

Age:
22 years
City of residence:
Kyiv
Ready to work:
Remote

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LOPATINA
ERIKA
ABOUT ME
I’m creative, very sociable, and love connecting
with people. I enjoy sharing ideas, building
relationships, and staying positive even in
stressful situations :)

EDUCATION
INFO
PROJECT MANAGER COURSE
Winter 2026
Ukraine, Kyiv
NEGOTIATION COURSE [open contact info](look above in the "contact info" section)
Autumn 2025
[open contact info](look above in the "contact info" section)
KNUTD UNIVERSITY
2023 - 2025 @kavuniha
Bachelor of Interior Design

COLLEGE OF KNUTD SOFT SKILLS
2019 - 2023
Junior Specialist in Graphic Design Strong Communication
Problem Solving
Negotiation
Empathy
EXPERIENCE Organization
Stress resilience
RELATIONSHIP MANAGER
Adaptability
Freedom24
January 2026 - Present Time management

Maintained long-term client relationships through LANGUAGES
daily proactive communication, consultations, and
service walkthroughs.
Guided clients through the full account lifecycle, English
ensuring seamless onboarding, verification, and
KYC/AML compliance. Ukranian
Analyzed market trends and asset structures to
deliver actionable insights and help clients Russiam
optimize their portfolios.
Drove retention and growth by managing client
expectations, resolving escalations, and INTEREST
maintaining accurate CRM records.
Liaised between clients and internal teams
3D Modeling
(compliance, legal, back-office) to efficiently
resolve complex requests. Traveling
Learning

SALES/CLIENT/PROJECT/LEAD GEN
MANAGER
Archicgi.com
January 2025 - January 2026 (1 y)

Identify and develop B2B opportunities via calls, email, and LinkedIn.
Qualify leads and uncover client needs.
Prepare project estimates with management.
Conduct demos in English, presenting services and solutions via google meet.
Support clients with Zoho CRM and workflows.
Build long-term client relationships for retention and growth.
Use Sales Navigator for prospecting and maintain CRM accuracy.
Collaboration with production teams for smooth project handover.
Effectively resolve client issues under pressure.
Manage full-cycle 3D/ArchViz projects, controlling timelines, budgets, and project scope.
Track all project progress, milestones, and deliverables on a dedicated project management platform.

ENGLISH TEACHER
2022-2025 Winter
Teaching english to different age groups, Developing study plans and researching new technics.

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